Paola Ampudia
Summary
Dynamic professional with a proven track record in office administration and customer service excellence. I excel in fostering team productivity and enhancing stakeholder satisfaction. My approach combines creative direction with meticulous attention to detail, driving significant improvements in operational efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Biorganik
Own Business
12.2018 - 11.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Administrator
Libreria Nacional
08.2010 - 02.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved employee productivity with effective time management strategies for daily tasks.
Administrator and Customer Service
Janss Inversiones S.A.
06.2006 - 06.2010
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
Assistant Director
Universidad Cooperativa De Colombia
01.2005 - 03.2006
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Developed and maintained strong relationships with key stakeholders, ensuring alignment with organizational objectives.
Education
Bachelor of Business Administration - Business Administration And Management
Fundación Universitaria Autónoma De Las Américas
Colombia 12-2011
Skills
- Customer service
- Server performance optimization
- Creative direction
- Data entry
- Office management
- Human resources
- Recordkeeping and file management
- Office administration
Languages
English
Intermediate (B1)
Spanish
Bilingual or Proficient (C2)
Timeline
Biorganik
Own Business
12.2018 - 11.2021
Administrator
Libreria Nacional
08.2010 - 02.2014
Administrator and Customer Service
Janss Inversiones S.A.
06.2006 - 06.2010
Assistant Director
Universidad Cooperativa De Colombia
01.2005 - 03.2006
Bachelor of Business Administration - Business Administration And Management
Fundación Universitaria Autónoma De Las Américas
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