Christopher S. Massey
Richton
Summary
Dynamic and results-oriented Digital Services Technician with extensive experience at Franklin Telephone Company and AT&T, excelling in fiber and copper circuit maintenance and innovative network solutions. Expert in OTDR and adept at enhancing customer connectivity, demonstrating exceptional troubleshooting skills and a commitment to safety. Achieved significant improvements in network reliability and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Digital Services Technician
Franklin Telephone Company
07.2020 - Current
- Install and maintain copper and fiber circuits
- Installed equipment at customers home
- Setup mesh wifi network at customer premise
- Setup broadband, IPTV, and voip services at customer home
- Assisted homeowner with troubleshooting any of their devices and connecting to the network
- Used a combination of locator, otdr, or copper meter to identify and repair any problems within the network
- Performed all work from the central office to the customer's home
Services Technician
AT&T
09.2011 - 07.2020
- Installed and maintained copper and fiber circuits
- Installed equipment at customers home
- Setup broadband, IPTV, and voip services at customer home
- Assisted homeowner with troubleshooting any of their devices and connecting to the network
- Performed all work from the central office to the customer's home
Education
Business
MGCCC
Gulfport, MSHigh School Diploma -
Biloxi High School
Biloxi, MS06-2002
Skills
- Skilled in single strand and ribbon splicing
- Skilled with OTDR, light source, and power meter
- Familiar with all facets of service drops including placement, repair, and splicing in aerial and underground applications
- Able to operate a bucket truck along with working off of a ladder or gaffs
- Will perform all work safely adhering to all safety rules and regulations
- Full knowledge of the fiber color code
Timeline
Digital Services Technician
Franklin Telephone Company
07.2020 - Current
Services Technician
AT&T
09.2011 - 07.2020
Business
MGCCC
High School Diploma -
Biloxi High School
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