Camila Acuna
Biloxi
Summary
Compassionate Patient Coordinator with years of experience in the health care industry. Proficient in managing multiple schedules, handling high volume calls and patient interactions. Strong communication skills and a deep understanding of aesthetic procedures allow for effective patient education and personalized care. Committed to enhancing patient satisfaction and supporting the clinic's growth.
Overview
8
8
years of professional experience
Work History
Patient Coordinator
The Look Med Spa
03.2022 - 07.2024
- Courteously greet and check in patients upon arrival.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Communicate with clients, build rapport and long-term relationships, and achieve client satisfaction.
- Schedule appointments with on behalf of patients.
- Use EMR software to manage patient records.
- Scheduled, rescheduled, and verified patient appointments.
- Assisted providers with procedures.
- Train new hires on administrative processes and patient service skills.
- Answered high volume phone calls and emails.
- Assist office manager with inventory control.
Assistant Manager
BeautyGoalsLV
05.2021 - 03.2022
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Acted as point of contact for representative trainings/meetings.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Trained team members on services and products.
- Drafted employee work schedules to fill coverage gaps.
- Followed up with customers about issues to maintain high standards of customer service.
Stage Experience Manager
Sephora
10.2018 - 06.2021
- Build, manage, and develop a team comprised of over 15 personnel, provide coaching and mentorship, conduct performance evaluations, and establish inclusive work cultures.
- Identified process improvement opportunities to enhance operational effectiveness and improve team productivity.
- Prioritized tasks and carefully managed time to consistently meet deadlines.
- Actively listened to customer concerns.
- Carried out daily tasks efficiently. Such as daily schedules, cash drawer, etc.
Service Coordinator
Sephora
05.2017 - 10.2018
- Ranked #1 in Las Vegas for busiest "Beauty Studio".
- Managed a team of 10+ make up artists.
- Worked directly with brands in scheduling high grossing events.
- Assesed employee work performance and improved with coaching approach.
- Gave exceptional client service.
Medical Receptionist
Las Vegas Pain Institute
05.2016 - 05.2017
- .Coordinate with physicians, nurses, and office personnel to enhance patient flows.
- Manage patient intake and insurance verification, communicate with insurance companies.
- Maintained daily appointment schedule for 4 general physicians.
- Conducted patient scheduling, and ensured compliance with HIPAA.
Education
College of Southern Nevada
Las VegasHigh School Diploma -
Las Vegas High School
Las VegasSkills
- Bilingual - Spanish
- Interpersonal Skills
- Technical Proficiency
- Staff Management
- Sales and Marketing Experience
- HIPPA Compliance
- Training & Development
Languages
Spanish
Timeline
Patient Coordinator
The Look Med Spa
03.2022 - 07.2024
Assistant Manager
BeautyGoalsLV
05.2021 - 03.2022
Stage Experience Manager
Sephora
10.2018 - 06.2021
Service Coordinator
Sephora
05.2017 - 10.2018
Medical Receptionist
Las Vegas Pain Institute
05.2016 - 05.2017
College of Southern Nevada
High School Diploma -
Las Vegas High School
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