Courtney Beck
Vicksburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player.
Overview
8
8
years of professional experience
Work History
Business Analyst
Tripoint Solutions
02.2023 - 11.2023
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Collaborated with stakeholders to identify business needs and data sources.
- Generated ad-hoc reports to evaluate specific business requirements.
- Generated standard and custom reports to provide insights into business performance.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Facilitated Stakeholder and Internal Meetings.
- Prepare Meeting Minutes and gather Technical Requirements.
Administrative Assistant
Batesville Casket
03.2022 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Customer Service Representative
Tower Loan
09.2020 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and backed up other customer service managers.
- Assisted customers with account payments.
Lead Barista
The Coffee House Cafe
04.2019 - 06.2020
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Promoted additional items with beverages, increasing store sales.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Created new training guidelines, and provided staff orientation and training.
- Used POS system to accurately enter orders and process payments.
Assistant Manager
Divine Donuts
02.2016 - 04.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Ensured customer satisfaction with products.
Education
High School Diploma -
Penn Foster
Scranton, PA07.2016
Skills
- Business Process Improvement
- Internal Auditing
- Requirements Gathering
- Quality Assurance
- Project Management
- New Hire Onboarding
- Microsoft Office
- Multitasking Abilities
- Data Entry
Timeline
Business Analyst
Tripoint Solutions
02.2023 - 11.2023
Administrative Assistant
Batesville Casket
03.2022 - 08.2023
Customer Service Representative
Tower Loan
09.2020 - 01.2022
Lead Barista
The Coffee House Cafe
04.2019 - 06.2020
Assistant Manager
Divine Donuts
02.2016 - 04.2019
High School Diploma -
Penn Foster
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