AAKEYA JOHNSON
Southaven,MS
Summary
Committed to providing personalized service and quality patient care. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Artineli Foot Care Solutions
08.2020 - Current
- Schedule and coordinate patient appointments to optimize patient satisfaction and facility efficiency
- Record and update personal and financial information for patient records
- Verify patient benefits with the insurance company and assist with billing activities
- Participate in and managing additional administrative activities such as record keeping, mail distribution and general office upkeep
- Help maintain office inventory. Place orders for office supplies and schedule service for office equipment repairs
- Transcribe phone messages and relayed to appropriate personnel.
Front Desk Representative
Courtyard Marriott
06.2016 - 03.2022
- Collaborate with event specialist creating event concepts and organizing marketing material for incoming groups occupying thevenue
- Liaise with housekeeping and maintenance staff to ensure all rooms are clean, repaired and fully furnished to accommodate guests’ needs
- Run daily reports which include number of arrivals, departures, identify any special requests, and check reports for accuracy
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Support new employees and provide them with important information and resources as part of training procedures
Management Trainee
Enterprise
06.2019 - 08.2020
- Supervise and perform duties in several departments such as finance, client services, sales and operations
- Practice line and staff functions, operations, management viewpoints and company policies and practices that affect each phase of business
- Set performance goals and objectives with upper management
- Identify trends and recommended proactive or remedial action to manage business situations
- Create strong rapport with body shop vendors to ensure efficient work and fast turnaround on damaged vehicles in order to gain maximum profit on each unit.
Shift Lead
Planet Fitness
01.2018 - 06.2019
- Assist store manager in maintaining proper coverage and team member schedules
- Track daily cost and revenues
- Assur all cash handling procedures were upheld and processed deposits
- Support store manager and assistant manager in planning and executing all sales promotions and marketing
- Run daily audit reports and corrected any incorrect employee time punches
- Organize shift schedules for team members as well as monitor attendance and tardiness.
- Supervise performance and sharing feedback with both upper
management and team members
Dangerous Goods Handler
FedEx
11.2014 - 11.2015
- Monitor the receiving status of shipments received to ensure turnaround times are met accordingly.
- Assist with invoicing shipments processed on a daily basis, and ensure files are in order and have proper documentation for billing.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Coordinate with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Supervise compliance measures regarding domestic and international tariffs and customs regulations.
Administrative Assistant
Allenbrooke Nursing & Rehab
08.2012 - 12.2014
- Serve visitors by greeting, welcoming, and directing them appropriately.
- Notify company personnel of visitor arrival.
- Maintain the security and telecommunications system.
- Direct visitors by maintaining employee and department directories.
- Maintain security by following procedures, monitoring logbook, and issuing visitor badges.
- Support continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
- Answer multi-line phone system, routing calls, and delivering messages to staff.
Education
Bachelor of Arts - Business Management
University of Mississippi
Southaven, MS05.2019
Associate of Arts - Business Administration
Northwest Mississippi CommunityCollege
Southaven05.2016
Timeline
Medical Receptionist
Artineli Foot Care Solutions
08.2020 - Current
Management Trainee
Enterprise
06.2019 - 08.2020
Shift Lead
Planet Fitness
01.2018 - 06.2019
Front Desk Representative
Courtyard Marriott
06.2016 - 03.2022
Dangerous Goods Handler
FedEx
11.2014 - 11.2015
Administrative Assistant
Allenbrooke Nursing & Rehab
08.2012 - 12.2014
Bachelor of Arts - Business Management
University of Mississippi
Associate of Arts - Business Administration
Northwest Mississippi CommunityCollege
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