Aaliyah Walker
West Point
Summary
- To earn a Master of Public Health (MPH) degree from Mississippi University for Women
- To work as a health educator, focusing on socioeconomically depressed areas of the South
- To design health education programs and collaborate with the necessary stakeholders to reduce health disparities
- To develop community partnerships to address diabetes within communities of color
Overview
10
10
years of professional experience
Work History
Office Manager
Heavenly Angels, LLC
2022.01 - Current
- Plans daily activities for residents
- Ensures that medications are ordered, in stock, and promptly dispensed
- Works as a liaison between government agencies, vendors, and medical facilities
- Handles sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversees facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Customer Service Representative
Apple
2020.01 - 2022
- Assisted customers with orders
- Advertised new deals and products
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Associate
Russell Cellular
2020.07 - 2020.10
- Assisted customers with orders
- Advertised new deals and products
- Called customers and notified them when they were eligible for upgrades
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
Sitel
2019.01 - 2020.01
- Helped customers with their Direct TV account questions
- Maintained technician requisitions
- Worked closely with on-site supervisor
Cashier
Sprint Mart
2016.01 - 2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bachelor of Science - Health Education
Mississippi University For Women
Columbus, MS2025-07
Associates Of Arts -
East Mississippi Community College
Mayhew, MS12.2019
High School Diploma -
West Point High School
West Point, Ms01.2017
Skills
- Customer relations
- Clear oral/written communication
- Administrative support
- Bookkeeping
- Payroll and budgeting
- Compliance monitoring
Timeline
Office Manager
Heavenly Angels, LLC
2022.01 - Current
Sales Associate
Russell Cellular
2020.07 - 2020.10
Customer Service Representative
Apple
2020.01 - 2022
Customer Service Representative
Sitel
2019.01 - 2020.01
Cashier
Sprint Mart
2016.01 - 2018
Bachelor of Science - Health Education
Mississippi University For Women
Associates Of Arts -
East Mississippi Community College
High School Diploma -
West Point High School