AARON BROWN
Walls
Summary
Dynamic professional with extensive experience at Federal Express, excelling in flight and truck scheduling and enhancing supply chain efficiency. Proven track record in improving customer satisfaction and training team members. Strong communicator with expertise in Microsoft Office, adept at fostering collaboration and resolving conflicts to drive operational success.
Overview
34
34
years of professional experience
Work History
CUST EXP PICKUP COORDINATOR
Federal Express
11.2018 - Current
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Kept high average of performance evaluations.
- Interceded between employees during arguments and diffused tense situations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Resolved issues through active listening and open-ended questioning.
- Trained team members on TRIPS, EXCEL, WORKBENCH,and other products to support promotional efforts.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Coordinated individual duties after careful evaluation of each co-worker's skill level and knowledge.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Improved customer satisfaction for the DTC.
- Trained team members on new DTC and products to support promotional efforts.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Ramp Agent
Federal Express
08.1996 - 09.2018
- Computed proper weight and balance of aircrafts prior to departures.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Coordinated with ramp agents to verify proper ULD containers were placed on correct outgoing flight.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Coordinated ground crew activities to complete objectives on schedule.
- Tracked flight schedules to promote on-time departures and avoid loading delays.
- Communicated closely with ground crew and flight crew via headset radio to maintain loading and unloading safety and efficiency.
- Helped train new employees in safe practices and ramp procedures.
- Maintained clean, orderly work environment free of hazards.
SORT CHECKER
Federal Express
04.1992 - 08.1996
- Checked packages and documents by city, state, zip, and three letter ID.
- Accurately checked and sorted each package in a proper manner to reach it's destination. Loaded containers using proper methods. Assisted onload operations at end of nightly sort operations.
- Directed others to the flow of volume. In addition, weighed containers and performed load captain's duties for outbound operations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Handler
Federal Express
10.1991 - 04.1992
- Lifted up to75 pounds on regular basis.
- Sorted and completed visual inspections of packages to check quality against standards during sort.
- Followed safety protocols to minimize workplace accidents.
- Assisted with secondary operations and misflow packages.
Education
No Degree - MEDICAL RADIOLOGY
University of Memphis
Memphis, TNHigh School Diploma -
OVERTON HIGH SCHOOL
Memphis, TN05-1990
Skills
- FLIGHT and Truck scheduling
- Package movement in flight and trucking operations
- Supply chain
- Knowledge in Microsoft Office
- Planning and forecasting
- Strong and effective communication skills
- Client Interaction
Timeline
CUST EXP PICKUP COORDINATOR
Federal Express
11.2018 - Current
Ramp Agent
Federal Express
08.1996 - 09.2018
SORT CHECKER
Federal Express
04.1992 - 08.1996
Handler
Federal Express
10.1991 - 04.1992
No Degree - MEDICAL RADIOLOGY
University of Memphis
High School Diploma -
OVERTON HIGH SCHOOL
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