Abbie Gill
Gulfport
Summary
Dedicated and compassionate customer service professional with experience as a 911 operator, cashier, and food service worker. Highly skilled in communication, multitasking, and maintaining professionalism in fast-paced, high-pressure environments. Proven ability to remain calm, organized, and empathetic while assisting diverse populations. Committed to providing respectful, efficient, and patient-centered support, making me a strong fit for a receptionist role within the Department of Veterans Affairs.
Overview
3
3
years of professional experience
Work History
911 Operator
Gulfport Police Department
Gulfport, MS
09.2025 - Current
- Responded to emergency calls, assessing situations and dispatching appropriate services.
- Maintained calm communication with distressed callers, providing reassurance and guidance.
- Operated multi-line phone systems and emergency communication software effectively.
- Documented call details accurately for record-keeping and reporting purposes.
- Managed well over 100 calls a day and plenty of emergency traffic
Cashier
Rouses Market
Gulfport, MS
04.2025 - 08.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Assisted customers with product inquiries, ensuring a positive shopping experience.
- Handled customer complaints professionally, resolving issues promptly.
Barista
Island View Casino Resort
Gulfport, MS
07.2023 - 10.2024
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations to ensure efficient service flow.
- Assisted customers with menu selections, providing recommendations based on individual tastes.
- Operated point-of-sale system accurately for transactions and inventory tracking.
Education
High School Diploma -
Long Beach High School
Long Beach, MS05.2023
Skills
- Clear communication
- Public safety awareness
- Stress tolerance
- Information gathering
- HIPPA
- Front desk operations
- Data entry and record management
- FBI database knowledge
- Problem solving and conflict resolution
Timeline
911 Operator
Gulfport Police Department
09.2025 - Current
Cashier
Rouses Market
04.2025 - 08.2025
Barista
Island View Casino Resort
07.2023 - 10.2024
High School Diploma -
Long Beach High School