Adam Orr
SOUTHAVEN
Summary
Accomplished Body Shop Manager with a proven track record of enhancing operational efficiency and boosting sales by 41% at Auto Universe. Expert in collision estimating and personnel management, I excel in driving customer satisfaction and employee morale. My experience at FinishMaster showcases my ability to skyrocket monthly sales, leveraging excellent communication skills and CCC1 expertise.
Overview
23
23
years of professional experience
Work History
Body Shop Manager
Auto Universe
12.2021 - Current
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Supervised and managed shop operations and tasks.
- Supported customer service and satisfaction objectives by resolving escalated issues, establishing payment arrangements and promoting sales.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Maintained employee morale and increased production 94% through employee appreciation.
- 430 cars out in 2022 836 cars out in 2024
- Sales increased from $702k in 2022 to $996K in 2024
Territory Manager
English Color and Supply
06.2020 - 12.2021
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Check inventory of shops and collected orders
- Technical help provided to shops regarding issues with products and equipment
Account Manager
FinishMaster
10.2016 - 06.2020
- Contributed to team objectives in fast-paced environment.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Increased monthly sales from $27k/month to $100k+/month
Police Officer
City of Memphis
01.2002 - 10.2016
- Answered emergency calls for help from citizens and business owners.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Field Training officer responsible for training new recruits out of the academy.
Education
Bachelor of Science - Criminal Justice
University of Tennessee
Martin, TN12-2000
Skills
- Collision estimating
- Personnel management
- CCC1 expertise
- Basic Microsoft windows including Excel
- Excellent written and verbal communication skills
Timeline
Body Shop Manager
Auto Universe
12.2021 - Current
Territory Manager
English Color and Supply
06.2020 - 12.2021
Account Manager
FinishMaster
10.2016 - 06.2020
Police Officer
City of Memphis
01.2002 - 10.2016
Bachelor of Science - Criminal Justice
University of Tennessee
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