Adonijah Johnson

• Adjusted, modified and networked photos using digital and computer manipulative applications.
• Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
• Experimented with different lighting effects to deliver unique images utilized on websites, prints and promotional items.
• Planned and prepared for all on-location and studio shoots.
• Performed advanced computer processing of images for assignments.
• Photographed high-quality images for both print and internet distribution.
• Applied digital styling techniques to enhance photos.
• Defined and recommended detailed solutions to capture images.
• Digitally edited photos to enhance appearance.

• Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
• Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
• Answered customer service inquiries via telephone, to address customer needs and promote optimum outcomes.
• Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
• Documented customer interactions in internal database to maintain complete customer service history.
• Investigated and resolved customer inquiries and complaints quickly.
• Sought ways to improve processes and services provided.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Handled 35-40 calls per day, while maintaining average call handle time

• Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.

• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
• Developed new employees and on-going performance assessment of current employees.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
• Performed duties and provided service in accordance with established operating procedures and company policies.
• Maintained client files with sales contracts, records of client interactions, client notes, and other information.
• Made over a 100 calls a day to maintain customer relations

• Collected revenue daily to achieve company set forth by company.

• Acquired and maintained successful client relationships.

• Took over GM duties in their absence.

• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
• Developed new employees and on-going performance assessment of current employees.
• Collected and analyzed data to learn more about consumer behavior.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Created sales objectives and strategies to help struggling teams increase productivity and meet sales metrics.
• Maintained client files with sales contracts, records of client interactions, client notes, and other information.
• Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
• Evaluated customers' potential needs to make appropriate recommendations.
• Made over a 100 calls a day to maintain customer relations
• Acquired and maintained client relationships.
• Collected revenue daily to achieve company goals.
• Took over GM duties in their absence.

• Examined developed prints to determine defects such as broken lines, spots or blurs.
• Assessed customer needs and examined order contents to identify processing requirements and timelines.
• Maintained chemical levels and solution integrity for automatic processors and hand development systems.
• Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
• Operated photo department cash register to scan items and process checks and credit card transactions.
• Updated tags, displays and signage for special promotions.
• Accepted and completed in-person and online orders for photographs and photo merchandise.
• Performed opening and closing procedures to keep operations running smoothly.
• Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.