Adrain Brown
Byhalia
Summary
Dynamic insurance sales agent with a proven track record in client satisfaction and needs assessment. Expertise in problem-solving, effective communication, and managing client inquiries.
Overview
21
21
years of professional experience
Work History
Licensed Insurance Sales Agent
MMA Group USA
Lenexa
03.2026 - Current
- Conducted client interviews to evaluate insurance needs and preferences.
- Provided tailored policy recommendations based on thorough client evaluations.
- Educated clients on policy details and benefits to improve comprehension.
- Resolved client inquiries and issues regarding claims and policies, ensuring client satisfaction.
- Identified and pursued cross-selling opportunities aligned with customer needs.
- Simplified complex technical information about insurance plans for client understanding.
- Created marketing materials that enhanced visibility of insurance products.
Licensed Sales Agent
SelectQuote
Springfield
07.2025 - 02.2026
- Assessed customer needs, recommending suitable products and services to meet requirements.
- Processed applications for new and renewal policies accurately and promptly.
- Delivered customer support for inquiries, ensuring clarity and understanding of insurance policies.
- Cultivated client relationships, enhancing trust and loyalty in offered services.
- Engaged in ongoing education courses to enhance knowledge of insurance sales.
- Participated in training sessions to improve product knowledge and sales techniques.
Custom Trade Specialist
FedEx Logistics
Memphis
09.2023 - 11.2024
- Ensured timely entry and release of shipments for custom clearance
- Managed queue of 40+ inbound shipments for processing through FDA and Customs, ensuring compliance and timely clearance.
- Prepared documents required for customs clearance of goods at ports of entry and exit.
- Researched and analyzed international trade regulations and policies to ensure adherence and optimize processes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Resolved customer issues with knowledgeable and friendly service, enhancing customer satisfaction and loyalty.
- Multitasked by entering data, meeting deadlines, and answering phone calls to deliver excellent customer service.
- Received a great performance review from management
Long-Term Substitute Teacher
Kelly Educational Services
Olive Branch
01.2024 - 08.2024
- Engaged students in discussions to foster interest and enhance learning outcomes.
- Organized classroom activities while monitoring student progress to facilitate effective learning.
- Provided instruction based on detailed lesson plans during head teacher's absence.
- Addressed disruptive behavior by enforcing rules and reporting incidents to head teacher.
- Implemented conflict resolution strategies to effectively manage student disputes.
- Assisted with standardized test administration as required across various subjects.
- Maintained current knowledge of emergency procedures to ensure safety for students and staff.
- Requested substitute teaching roles based on strong referrals and proven performance.
Lead Preschool Teacher
Germantown Baptist Church
Germantown
12.2022 - 07.2023
- Observed and documented students' growth and development throughout the year.
- Removed hazards and developed appropriate boundaries and rules to create a safe environment for children.
- Organized and led activities that fostered physical, mental, and social development in children.
- Created and implemented curriculum tailored to developmental needs and learning styles, enhancing student engagement and understanding.
- Communicated regularly with parents to update them on student progress and address behavioral or well-being concerns.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
- Organized and maintained a safe learning environment for children, including supervision of indoor and outdoor playtime.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Observed children daily to accurately document their developmental milestones.
- Met with parents to discuss child behavior and academic progress.
- Taught children foundational skills in colors, shapes and letters.
Rural Mail Carrier Associate
United States Postal Services
Byhalia
08.2015 - 03.2021
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Delivered and collected mail for designated route to businesses and residential homes using satchels, cars and small trucks.
- Resolved customer complaints in a professional manner when necessary.
- Obtained signatures for registered, certified, and insured mail.
- Delivered various types of mail on routes according to strict timelines.
- Reported any suspicious activity noticed during delivery rounds.
- Ensured proper delivery of mail and packages to rural customers according to established guidelines.
- Assisted other carriers during peak periods or when needed due to absences from work.
- Adhered to security protocols when handling confidential documents or packages.
- Delivered mail in a timely manner while adhering to safety regulations.
- Participated in training sessions related to new postal regulations and procedures.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Residential House Manager
West TN Family Solu
Bartlett
09.2005 - 03.2009
- Managed daily operations of residential facilities, prioritizing safety and comfort for residents.
- Coordinated staff schedules to optimize coverage and support for resident needs.
- Oversaw medication administration to ensure compliance with health regulations.
- Trained new staff on policies, procedures, and best practices for care delivery.
- Communicated effectively with families regarding resident updates and requirements.
- Collaborated with multi-disciplinary teams to enhance patient care and response times.
Education
Bachelor of Arts - Sociology
Rust College
Holly Springs05-2002
Skills
- Health insurance sales
- New business development
- Verbal and written communication
- Problem-solving skills
- Microsoft Word and Excel
- Typing speed 60 WPM
- Delivery accuracy and package handling
- Postal regulations and mail distribution
- Community engagement
Certification
- Licensed Sales Agent
- Medication Assistance Certification
Timeline
Licensed Insurance Sales Agent
MMA Group USA
03.2026 - Current
Licensed Sales Agent
SelectQuote
07.2025 - 02.2026
Long-Term Substitute Teacher
Kelly Educational Services
01.2024 - 08.2024
Custom Trade Specialist
FedEx Logistics
09.2023 - 11.2024
Lead Preschool Teacher
Germantown Baptist Church
12.2022 - 07.2023
Rural Mail Carrier Associate
United States Postal Services
08.2015 - 03.2021
Residential House Manager
West TN Family Solu
09.2005 - 03.2009
Bachelor of Arts - Sociology
Rust College