Aghia Lockridge
Southaven,MS
Summary
Highly experienced Sales Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Dedicated Clerk with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Flexible clerk offering 3 years of experience facilitating operations in warehouse office settings. Leverages skills for efficient office operation. Organized and attentive professional with demonstrated talent in administrative support.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Alorica
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Handled 50 calls per day to ensure quota is met.
Customer Service Representative
American Specialty Health
11.2022 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Handled over 50 calls per day to ensure quota is met
Clerical Worker
Capstone Logistics LLC
09.2020 - 11.2022
- Completed clerical tasks such as filing, copying and distributing mail
- Delivered clerical support by handling range of routine and special requirements
- Interacted with customers by phone, email or in-person to provide information
- Executed record filing system to improve document organization and management
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Processed invoices and expenses using QuickBooks to facilitate on-time payment
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Responded to inquiries from callers seeking information
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Collected and authorized payments of guests.
- Produced high-quality communications for internal and external use
- Recognized systematic issues prior to escalation and applied appropriate techniques for effective resolution
- Completed clerical tasks such as filing, copying and distributing mail.
- Delivered clerical support by handling range of routine and special requirements.
SALES ASSOCIATE
Express Clothing
09.2019 - 03.2020
- Delivers high level customer service by answering product related questions and credit card inquires in-person or on phone
- Engages with customer's and co-worker's to effectively build rapport
- Using register for purchases during checkout
- Packaging online order fulfillments
- Restocking shelves and maintaining professional store cleanliness
- Ensuring sale goals are reached by end of day
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to effectively build rapport and lasting relationships
- Solved customer challenges by offering relevant products and services
- Increased sales by offering advice on purchases and promoting additional products
- Maintained customer satisfaction with quick and professional handling of product returns
- Processed product returns and assisted customers with other selections
- Achieved perfect attendance and on-time record
- Completed orders and organized product deliveries to meet customer timetables.
MATERIAL HANDLER
SMX Nike
02.2019 - 08.2019
- Prevented load shifting or damage by using bracing and strapping techniques
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first
- Kept storage areas organized, clean and secure to fully protect company assets
- Used hand-held scanners and physical logs to accurately track item movements
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions
- Assembled and filled more than 100 shipments per day and prepared all shipping documentation
- Packed items into appropriate containers for shipment
- Demonstrated and applied product knowledge of company SKUs
Warehouse Associate
FOOD PACKER, Nature Food Path
06.2018 - 02.2019
- Held scanners and physical logs to accurately track item movements
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight
- Cleaned warehouse areas to maintain safety and efficiency
- Packed items into appropriate containers for shipment
- Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times
- Demonstrated and applied product knowledge of all company items
- Fastened documentation, including receipts, packing slips and bill of lading, to shipments leaving facility
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first
- Loaded completed orders on pallets according to delivery numbers
- Communicated with teammates and supervisors about potential hazards and other issues to resolve together, Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment
- Promoted delivery efficiency by accurately labeling and organizing containers
- Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines
- Used tools, sprayers and cleaning solutions to clean contaminants from work areas
- Accomplished production goals by working with speed and accuracy
- Inspected incoming materials and outgoing shipments to maintain effective quality assurance standards, protecting both customer and company interests
- Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Assembled and filled more than 50 shipments per day and prepared all shipping documentation.
SALES ASSOCIATE
Forever 21
03.2016 - 05.2016
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Prepared merchandise for sales floor by pricing or tagging
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Engaged with customers to effectively build rapport and lasting relationships
- Engaged with customers to build rapport and loyalty
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions about sizing, accessories and merchandise care
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Solved customer challenges by offering relevant products and services
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Maintained customer satisfaction with quick and professional handling of product returns
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers
Education
Bachelor of Science - Information Technology
Southern New Hampshire University
Hooksett, NH04.2025
High School Diploma -
PennFoster
Scottsdale, AZ01.2018
Skills
- Problem-solving skills
- Flexible schedule
- Exceptional customer service
- Multi-tasking strength
- Active Listening
- Excellent Communication
- Data Entry
- Teamwork and Collaboration
- Written Communication
- Interpersonal Communication
- Organization and Time Management
- Attention to Detail
- Good Telephone Etiquette
- Team building
- Self-Motivating
- Complaint resolution
Timeline
Customer Service Representative
Alorica
01.2023 - Current
Customer Service Representative
American Specialty Health
11.2022 - 12.2022
Clerical Worker
Capstone Logistics LLC
09.2020 - 11.2022
SALES ASSOCIATE
Express Clothing
09.2019 - 03.2020
MATERIAL HANDLER
SMX Nike
02.2019 - 08.2019
Warehouse Associate
FOOD PACKER, Nature Food Path
06.2018 - 02.2019
SALES ASSOCIATE
Forever 21
03.2016 - 05.2016
Bachelor of Science - Information Technology
Southern New Hampshire University
High School Diploma -
PennFoster
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