Akiah Smith
Byram
Summary
Results-driven retail professional with proven experience in enhancing customer engagement and driving sales. Strong problem-solving skills and a commitment to excellent customer service. Ready to impact store performance positively.
Detail-oriented retail professional with a focus on efficient operations and customer service excellence. Known for effective communication and decision-making skills, contributing to improved inventory management and sales growth.
Developed leadership and problem-solving skills in fast-paced retail environment, managing daily operations and team performance. Excelled in customer service and inventory management, ensuring smooth store functioning and high customer satisfaction. Seeking to transition these skills to new, challenging role in different field.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Hibbett Sports
Byram, MS
07.2024 - Current
- Assisted in managing daily store operations to ensure optimal customer service and inventory control
- Trained staff on product knowledge and sales techniques to enhance team performance
- Executed promotional strategies to boost sales and improve customer engagement
- Monitored inventory levels and coordinated restocking efforts for efficient product availability
- Implemented visual merchandising standards to elevate store presentation and appeal
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Crew Member/Cashier
McAlister's Deli
Madison, MS
07.2022 - 07.2024
- Delivered exceptional customer service by efficiently taking orders and addressing inquiries.
- Prepared food items according to established recipes, ensuring quality and consistency.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with team members to optimize workflow during peak service times.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Increased customer satisfaction with prompt and accurate order taking.
Education
Forest Hill High School
Jackson, MS05-2021
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Customer service management
- Customer relations
- Retail operations
- Attention to detail
- Upselling and cross selling
- Verbal and written communication
- Teamwork and collaboration
- Decision-making
Timeline
Assistant Store Manager
Hibbett Sports
07.2024 - Current
Crew Member/Cashier
McAlister's Deli
07.2022 - 07.2024
Forest Hill High School