Akiyah Tidwell
Southaven
Summary
Dynamic customer service professional with proven success at FedEx, adept at resolving complaints with empathy and enhancing customer loyalty. Skilled in call management and critical thinking, I consistently improved satisfaction by ensuring timely and accurate service delivery. Proficient in data entry, I thrive in fast-paced environments while maintaining strong customer relations.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Fedex
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Rural Carrier Associate
USPS
03.2020 - 04.2024
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Improved customer satisfaction by consistently delivering mail accurately and on time.
- Maintained records on customers with mail forwarding and change of address requests.
- Minimized package loss or damage by carefully handling fragile items during transportation and delivery stages.
Customer Service Representative
Conduent
07.2018 - 03.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Cosmetology
Delta Technical College
Horn Lake, MSBachelor Of Arts And Science - Graphic Design
Northwest Mississippi Community College
Senatobia, MS05.2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Customer relations
- Call management
Timeline
Rural Carrier Associate
USPS
03.2020 - 04.2024
Customer Service Representative
Conduent
07.2018 - 03.2019
Customer Service Representative
Fedex
Cosmetology
Delta Technical College
Bachelor Of Arts And Science - Graphic Design
Northwest Mississippi Community College
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