Alana Garcia
Biloxi
Summary
- Personable and organized professional with strong customer service skills and a commitment to creating a positive patient experience.
Overview
3
3
years of post-secondary education
1
1
Certification
Work History
Barista
Starbucks
- Exceptional customer service
- Reliable and Dependable
- Attention to Detail
- Customer service - Greeting customers, taking orders and providing quality beverages.
- Inventory - Replenishing coffee beans, syrups, cleaning products and ingredients.
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Prepared espresso beverages, teas, hot chocolate, and other non-coffee drinks for customers.
Youth Program Supervisor
One Summer Chicago
- Developed lesson plans that aligned with program goals and objectives.
- Supported a healthy work environment that fosters collaboration among staff members.
- Completed timesheets for youth and submitted tax forms and employment onboarding for youth.
- Maintained records of all program-related documents including attendance logs, incident reports, evaluations.
Data Entry Clerk
Cove Electric
- Developed and maintained reports and spreadsheets to track data entry progress.
- Verified accuracy of data entered by comparing it with source documents.
- Created spreadsheets using formulas, functions and formatting techniques for accurate data analysis results.
Education
Bachelor of Business Administration -
Arizona State University
Tempe, AZ 09.2023 - 04.2026
HIGH SCHOOL DIPLOMA -
Lane Tech College Prep High school
ChicagoSkills
- Active listener
- Customer service
- Time management
- Effective communication
- Conflict management
- Administrative skills
- Reception duties
- Adaptability
- Problem-solving abilities
- Strong interpersonal skills
Certification
Food Handler
References
- Juanita Garcia, Chief Of Staff, 26th Ward Alderperson Office - 312-532-2602
- William Mayer, Cove Electric - 224-703-2600
Timeline
Bachelor of Business Administration -
Arizona State University
09.2023 - 04.2026
Barista
Starbucks
Youth Program Supervisor
One Summer Chicago
Data Entry Clerk
Cove Electric
HIGH SCHOOL DIPLOMA -
Lane Tech College Prep High school