ALANNA MCLAURIN
Brandon
Summary
Dedicated healthcare support and customer service professional with experience in front desk operations and administrative roles. Skilled in fostering strong relationships with clients and coworkers through effective communication and professionalism. Committed to delivering exceptional service and enhancing customer experiences in fast-paced environments.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Licensed Hairstylist
Self-Employed
10.2024 - Current
- Provide professional hair services and maintain high customer satisfaction.
- Manage appointments, consultations, scheduling, and payments.
- Build and maintain a loyal client base through exceptional service.
Cashier
Beauty Star and More
10.2024 - 03.2025
- Assisted customers with purchases and product recommendations.
- Processed transactions accurately and efficiently.
- Maintained a clean and organized store environment.
Server
Half Shell Oyster House
03.2024 - 11.2024
- Delivered exceptional dining experiences in a fast-paced environment.
- Managed multiple tables while ensuring guest satisfaction.
- Processed payments and handled customer concerns professionally.
Fraud Team Specialist
Mississippi Department of Employment Security
08.2022 - 01.2024
- Reviewed claims and documentation to identify potential fraud activity.
- Maintained accurate records and handled confidential information.
- Communicated with claimants and internal departments to resolve issues.
Server
Buffalo Wild Wings
10.2021 - 09.2022
- Provided attentive customer service in a high-volume restaurant environment.
- Assisted guests with menu selections and upselling opportunities.
- Maintained accuracy in order entry and payment processing.
Child Behavioral Health Therapist Assistant
Region 8 Mental Health Services
02.2021 - 08.2021
- Assisted therapists in supporting children receiving behavioral health services.
- Documented client interactions and maintained confidentiality.
- Helped create a positive and supportive environment for clients and families.
Front Desk Clerk
Brandon Discount Drugs
05.2018 - 01.2021
- Managed front desk operations, ensuring efficient customer check-in and a welcoming environment.
- Answered phones, processed prescription refills, and resolved customer inquiries to enhance service experience.
- Processed payments and organized records to support accurate financial tracking and reporting.
Education
Licensed Cosmetologist - Cosmetology
Academy of Hair Design
Pearl, MS 06.2021 - 08.2022
High School Diploma -
Brandon High School
Brandon, Ms 08.2014 - 05.2018
Skills
- Customer Service
- Front Desk Operations
- Client relations
- Administrative Support
- Data documentation
- Appointment scheduling
- Retail Sales
- Microsoft Office
- Team Collaboration
- Communication Skills
- Time Management
- Multitasking
- Client Consultation
- Conflict Resolution
Timeline
Licensed Hairstylist
Self-Employed
10.2024 - Current
Cashier
Beauty Star and More
10.2024 - 03.2025
Server
Half Shell Oyster House
03.2024 - 11.2024
Fraud Team Specialist
Mississippi Department of Employment Security
08.2022 - 01.2024
Server
Buffalo Wild Wings
10.2021 - 09.2022
Licensed Cosmetologist - Cosmetology
Academy of Hair Design
06.2021 - 08.2022
Child Behavioral Health Therapist Assistant
Region 8 Mental Health Services
02.2021 - 08.2021
Front Desk Clerk
Brandon Discount Drugs
05.2018 - 01.2021
High School Diploma -
Brandon High School
08.2014 - 05.2018