Alazah Bivens
Nettleton
Summary
Dynamic customer service representative with proven call center experience at Tower Loan. Expert in complaint handling and CRM software, I consistently delivered exceptional service, enhancing customer satisfaction and loyalty. My strong critical thinking and professional demeanor enabled me to manage high call volumes effectively, ensuring minimal wait times and seamless account transitions.
Overview
1
1
year of professional experience
Work History
CSR
Tower Loan
03.2025 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
Education
High School Diploma -
Victory Christian Academy
New Albany, MSCurrently Working On Associates - Social Work
Icc
Tupelo, MSSkills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Customer service
- Critical thinking
- Professional telephone demeanor
Timeline
CSR
Tower Loan
03.2025 - Current
High School Diploma -
Victory Christian Academy
Currently Working On Associates - Social Work
Icc