Albernesia Williams
Greenville
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
2021
2021
years of post-secondary education
Work History
Sandwich Artist
Subway
Greenville
06.2020 - Current
- Prepared fresh sandwiches following customer specifications and company guidelines.
- Maintained cleanliness of workstations and dining areas to ensure health standards.
- Assisted customers in selecting ingredients and customizing their orders.
- Operated cash register, processed transactions, and handled customer payments.
- Collaborated with team members to manage inventory and restock supplies as needed.
- Trained new employees on sandwich preparation and customer service protocols.
- Monitored food freshness and quality to comply with safety regulations.
- Engaged with customers to provide a positive dining experience and address concerns.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
Customer Service Representative
Arise Home Solutions
Greenville
03.2021 - 04.2023
- Assisted customers with inquiries about services and solutions offered.
- Resolved customer complaints through effective communication and problem-solving skills.
- Maintained detailed records of customer interactions in CRM system.
- Educated customers on product features and benefits during consultations.
- Collaborated with team members to improve service processes and workflows.
- Evaluated customer feedback to identify areas for service enhancement.
- Coordinated with management to address complex customer issues efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Greenville High School
Greenville, MsSkills
- Sandwich preparation
- Health regulations
- Cash handling
- Food safety monitoring
- Customer relationship management
- Team collaboration
- Effective communication
- Problem solving
- Conflict resolution
- CRM software
- Customer relations
- Complaint resolution
- Relationship building
- Detail orientation
- Multi-line phone talent
- Call escalation
- Dispute resolution
- Assertiveness
- Customer service
- Customer education
Timeline
Customer Service Representative
Arise Home Solutions
03.2021 - 04.2023
Sandwich Artist
Subway
06.2020 - Current
Greenville High School