Alesha Reed
Cleveland
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Repersentative
Arise
01.2020 - Current
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Maintained knowledge of product offerings to provide accurate information and support to customers.
- Collaborated with team members to streamline processes, improving response times on customer issues.
Cafeteria Manager
Cleveland School District
Cleveland, MS
08.2004 - 05.2019
- Supervised daily cafeteria operations, ensuring compliance with health and safety regulations.
- Developed and implemented efficient food service workflows, enhancing productivity and service quality.
- Trained staff on food preparation techniques and customer service standards, fostering a collaborative environment.
- Managed inventory control, optimizing stock levels to reduce waste and improve cost efficiency.
- Coordinated menu planning with nutrition guidelines, meeting dietary needs of students.
- Led staff meetings to discuss operational improvements, cultivating team engagement and accountability.
- Analyzed student feedback to refine menu offerings, increasing satisfaction rates among students and parents.
- Established partnerships with local suppliers to enhance food quality and support community initiatives.
Custodian
ServiceMaster Commercial Cleaning Services
Cleveland, MS
07.2016 - 09.2017
- Maintained cleanliness and sanitation of facilities using industrial cleaning equipment.
Cook
Western Sizzlin Steak House
Cleveland, MS
08.2000 - 07.2006
- Prepared and cooked a variety of menu items to ensure high-quality dining experiences.
- Operated kitchen equipment efficiently to maintain food safety and sanitation standards.
- Collaborated with team members to streamline food preparation processes, enhancing service speed.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Education
Bachelor in Science - Human Resource Management
Ashford University
Iowa01-2016
Associate in Art - undefined
Ms Delta community college
Moorhead, MS01-2011
Skills
- Customer relations
- Active listening
- Call center experience
- Computer proficiency
- Payment processing
- Client relations
- Problem resolution
- Call center operations
Certification
- Food Handler
- Driver's license
Timeline
Customer Service Repersentative
Arise
01.2020 - Current
Custodian
ServiceMaster Commercial Cleaning Services
07.2016 - 09.2017
Cafeteria Manager
Cleveland School District
08.2004 - 05.2019
Cook
Western Sizzlin Steak House
08.2000 - 07.2006
Associate in Art - undefined
Ms Delta community college
Bachelor in Science - Human Resource Management
Ashford University