Aleshia Potts
Canton
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Teacher
Highland Learning Center
07.2023 - 06.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
Crew Member Trainer
Arby's Restaurant
11.2020 - 06.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
Education
Associate of Arts -
Hinds Community College
Raymond, MS05.2023
High School Diploma -
Canton High School
Canton, MS05.2021
Skills
- Critical Thinking
- Follow-up skills
- Interpersonal skills
- Active listener
- Open-minded
- Multitasking & Organization
Certification
CPR
Timeline
Teacher
Highland Learning Center
07.2023 - 06.2024
Crew Member Trainer
Arby's Restaurant
11.2020 - 06.2023
Associate of Arts -
Hinds Community College
High School Diploma -
Canton High School
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