Alex Scott
Jackson
Summary
Dynamic professional with extensive experience in customer service and cash handling at T-Mobile and Amazon. Proven track record of enhancing customer satisfaction through effective complaint resolution and staff supervision. Skilled in training and mentoring team members, ensuring compliance with policies while maintaining operational excellence.
Overview
4
4
years of professional experience
Work History
Key Holder
T-Mobile
09.2023 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Assistant Floor Manager
Amazon
02.2021 - 09.2023
- Ensured high levels of customer service were maintained consistently through constant supervision of staff interactions.
- Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Collaborated closely with other departments for seamless execution of store-wide events or promotions.
- Ensured compliance with company policies and procedures through consistent monitoring and enforcement on the store floor.
Education
Bachelor of Arts - Music Education
Jackson State University
Jackson, MS12-2026
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
Timeline
Key Holder
T-Mobile
09.2023 - Current
Assistant Floor Manager
Amazon
02.2021 - 09.2023
Bachelor of Arts - Music Education
Jackson State University
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