Summary
Overview
Work History
Education
Skills
Timeline
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Alexandria Parr

Columbus

Summary

Dynamic healthcare customer service professional with experience at CVScaremark, adept at ensuring HIPAA compliance and enhancing patient satisfaction. Skilled in insurance verification and appointment scheduling, I excel in managing high-stress situations with empathy, achieving increased first-call resolution rates while maintaining client confidentiality.

Overview

6
6
years of professional experience

Work History

Healthcare Customer Service Representative

CVScaremark
03.2023 - Current
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.

Customer Service Representative

Sitel
06.2021 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Data Entry Clerk

Foundever
08.2019 - 06.2021
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.

Education

High School Diploma -

Columbus High School
Columbus, MS
05-2018

Skills

  • HIPAA compliance
  • Insurance verification
  • Patient confidentiality
  • Appointment scheduling

Timeline

Healthcare Customer Service Representative

CVScaremark
03.2023 - Current

Customer Service Representative

Sitel
06.2021 - 03.2023

Data Entry Clerk

Foundever
08.2019 - 06.2021

High School Diploma -

Columbus High School

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Alexandria Parr