Alexis Bentley
Fulton
Summary
Committed to delivering exceptional service and unparalleled support, dedicated to ensuring customer satisfaction. Deep understanding of customer service best practices, proficiency in exploring diverse solutions to effectively address customer needs. Customer Service Representative with top-notch skills in oral and written communication, active listening, and analytical problem-solving. Employing service-oriented behaviors and understanding customer desires to enhance experiences and build loyalty through providing customized solutions.
Overview
18
18
years of professional experience
Work History
Childcare Teacher
Growing Patch Learning Center
2023.10 - 2024.05
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
- Engaged with children on individual basis to build positive relationships and promote learning.
Picker & Packer
Amazon
2023.05 - 2023.08
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
Welding Machine Operator
Toyota Boshoku Mississippi
2015.07 - 2023.05
- Supported supervisors in achieving project objectives by consistently meeting or exceeding performance expectations.
- Contributed to team success, collaborating effectively with colleagues on various welding projects.
- Demonstrated versatility in operating multiple types of welding machines for diverse industry applications.
- Improved overall productivity by effectively prioritizing tasks based on project deadlines and specifications.
Machine Operator/ Material Handler
CEW (Surge Employment)
2012.02 - 2013.09
- My responsibility was to make sure material for the company’s product was fully stocked
- I also had to make sure that the product itself meets the rules of the quality
- Therefore, doing this meets the customer’s satisfaction.
Wellness Center Environmentalist
Express Employment
2012.01 - 2012.02
- I made sure that everything was in order to the customer’s satisfaction
- I also made sure that equipment was stocked and organized
- I achieved in making the customer happy.
Customer Service Representative
NEWCORP
2010.07 - 2011.07
- I troubleshoot with customers about their product and equipment
- Also set up service calls when the issue wasn’t resolved
- I also handled payments
- I made sure that I listened to what the customer wanted, was interested in, and needed
- I tried preventing i-rate customers, which I mostly succeeded.
Server
Pizza Hut
2006.07 - 2010.07
- I served the customers as needed
- I made sure that the customers felt comfortable
- I developed highly-empathetic client relationships and earned a reputation for exceeding sales goals
- I worked as a team member performing cashier duties, product assistance and cleaning
- I also became MVP which is employee of the month several times.
Education
High School Diploma - Basic
Tupelo High School
01.2008
Skills
- Energetic work attitude
- Adaptive team player
- Customer service expert
- Active listening skills
- Courteous demeanor
- Organization skills
- Critical Thinking
Accomplishments
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed
Career Overview
I am a highly enthusiastic customer service professional with 1 year client interface experience. I’m a dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I’m always willing to learn something new
References
- Candace Williams, 840 Barley court, Apt. 57, Tupelo, MS, 38801, 662-260-1893
- Shonta Jones, 168a Temple Circle, Shannon, MS, 662-321-8606, crothall
- Candace Johnson, 2878 Evan Circle, Tupelo, MS, 38801, 662-255-8086, environmental services/ check into cash
- Brittney Draper, 803 williamsburg, Amory, MS, 662-372-0442, technician 1/ grammer
- Emma Richardson, 1522 North Madison St., Tupelo, MS, 38804, 662-321-3864, Nabisco Vendor
Timeline
Childcare Teacher
Growing Patch Learning Center
2023.10 - 2024.05
Picker & Packer
Amazon
2023.05 - 2023.08
Welding Machine Operator
Toyota Boshoku Mississippi
2015.07 - 2023.05
Machine Operator/ Material Handler
CEW (Surge Employment)
2012.02 - 2013.09
Wellness Center Environmentalist
Express Employment
2012.01 - 2012.02
Customer Service Representative
NEWCORP
2010.07 - 2011.07
Server
Pizza Hut
2006.07 - 2010.07
High School Diploma - Basic
Tupelo High School
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