Alexis Holly
Bolton
Summary
Dynamic customer service professional with a proven track record at Walmart, enhancing sales through active listening and critical thinking. Skilled in complaint handling and payment processing, I excel in resolving complex issues, boosting customer satisfaction, and fostering strong relationships. Committed to delivering exceptional service in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Walmart
05.2024 - 01.2025
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Process all customers refunds, bill payments, and money sending or receiving transactions.
Cashier
Dollar Tree
10.2022 - 06.2024
- Processed customer transactions efficiently, ensuring accurate cash handling and receipt generation.
- Assisted in maintaining inventory levels by restocking shelves and organizing merchandise displays.
- Engaged with customers to provide personalized assistance and resolve inquiries effectively.
- Monitored checkout area to maintain cleanliness and organization for optimal customer experience.
Education
Certified Medical Assistant - Medical Assistant
Delta Technical College
Ridgeland, Ms11-2025
High School Diploma -
Clinton High School
Clinton, Ms05-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint handling
- Payment processing
- Scheduling
Timeline
Customer Service Representative
Walmart
05.2024 - 01.2025
Cashier
Dollar Tree
10.2022 - 06.2024
Certified Medical Assistant - Medical Assistant
Delta Technical College
High School Diploma -
Clinton High School