Alexis Johnson
Long Beach
Summary
Achieved project success by effectively utilizing skills and experiences to meet organizational needs. Enhanced performance through adaptability to various assignment requirements. Fostered collaboration among individuals from diverse backgrounds to promote a cohesive team dynamic.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Lead Keyholder
Express Factory Outlet
Gulfport, MS
01.2024 - Current
- Led team in achieving sales targets through effective customer engagement and product promotions.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Developed visual merchandising strategies to enhance product visibility and drive customer interest.
- Oversaw daily operations, ensuring compliance with company policies and maintaining a high standard of service.
- Opened and closed store Number days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Completed store opening and closing procedures.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
- Improved customer service by projecting friendly and knowledgeable attitude.
Pro Shop Manager
The Oaks Golf Club
Pass Christian, United States
10.2019 - 10.2025
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Maintained cleanliness and organization of shop workspace, working closely with employees to systemize tasks.
- Promoted positive customer experience through day-to-day supervision and management of clubhouse facility.
- Kept building spaces premises clean inside and outside.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Janitor
Government Contract Resources
Gulfport, MS
08.2022 - 08.2024
- Maintained cleanliness and sanitation of facilities, ensuring compliance with safety regulations.
- Conducted routine inspections to identify maintenance needs and prevent safety hazards.
- Collaborated with team members to streamline cleaning processes and improve workflow efficiency.
- Trained new staff on proper cleaning techniques and safety protocols for optimal performance.
- Developed and implemented procedures for waste disposal to promote environmental sustainability.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Kept building spaces premises clean inside and outside.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
Customer Experience Manager
Five Below
Gulfport, MS
03.2019 - 02.2020
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Lifeguard
Navy MWR
Gulfport, MS
04.2018 - 05.2019
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Attentively monitored swimmers to identify distress.
- Handled equipment, chemicals and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
Lead Cashier
Wendy's
Bay Saint Louis, MS
02.2017 - 07.2018
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Assisted customers by answering questions and fulfilling requests.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
Education
Bachelor of Arts - Educational Leadership And Management
University of Southern Mississippi
Long Beach, MS05.2024
Associate of Arts - General Studies
Mississippi Gulf Coast Community College
Biloxi, MS09.2022
Skills
- Demonstrated flexibility and adaptability in dynamic work environments
- Facilitated conflict resolution processes to enhance team collaboration
- Demonstrated meticulous attention to detail in all tasks undertaken
- Assisted teams in organizing tasks to meet deadlines Supported project planning to optimize time usage Contributed to effective scheduling for improved productivity
- Fostered collaborative team dynamics to enhance project outcomes
- Driven professional demonstrating initiative and commitment to excellence
- Utilized Microsoft Office applications to assist in document creation and data management Supported team members in organizing presentations and reports Aided in maintaining accurate records and schedules
Certification
- Certificate of Academic Excellence Scholarship 2019
- Certificate of Achievement in Recognition of Global Citizenship 2019
- Certificate of Community Service from NAEP 2019
- Certificate of Appreciation from the United States Navy 2018
- Highest Average in Employability Skills 2018
Timeline
Sales Lead Keyholder
Express Factory Outlet
01.2024 - Current
Janitor
Government Contract Resources
08.2022 - 08.2024
Pro Shop Manager
The Oaks Golf Club
10.2019 - 10.2025
Customer Experience Manager
Five Below
03.2019 - 02.2020
Lifeguard
Navy MWR
04.2018 - 05.2019
Lead Cashier
Wendy's
02.2017 - 07.2018
Associate of Arts - General Studies
Mississippi Gulf Coast Community College
Bachelor of Arts - Educational Leadership And Management
University of Southern Mississippi