Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Jones

Greenville

Summary

To obtain a job with the company, bringing forth my best along with all knowledge I have gained previously with great customer service and a smile.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Sagility
10.2024 - Current
  • Provided exceptional customer support to members, providers, and partners by responding to inquiries regarding dental benefits, eligibility, and claims.
  • Handled a high volume of inbound calls with professionalism and empathy while maintaining compliance with HIPAA and company policies.
  • Resolved member concerns efficiently by researching account information, processing requests, and escalating complex issues when needed.
  • Accurately documented interactions in the system to ensure continuity of service.
  • Demonstrated strong problem-solving, active listening, and communication skills while delivering a positive customer experience that aligned with DentaQuest’s mission of improving oral health care access and outcomes.

Customer Service Representative

Metro by T-Mobile Work From Home
09.2023 - 09.2024
  • Provided technical support to Metro by T-Mobile customers for device setup, service activation, and troubleshooting network or account issues.
  • Guided customers through problem resolution with patience and clear communication to ensure positive experiences.
  • Resolved escalated calls by diagnosing technical problems and offering effective solutions.
  • Documented customer interactions accurately in company systems to ensure consistent service.
  • Maintained performance metrics for call handling, resolution time, and customer satisfaction.

Customer Service Representative Remote

Arise Call Center
02.2021 - 08.2023
  • Supported Carnival Cruise Line customers through Arise platform with reservations, booking changes, and payment processing.
  • Assisted guests with cruise packages, itineraries, onboard services, and travel policies.
  • Delivered excellent customer service by resolving inquiries with professionalism, patience, and accuracy.
  • Ensured compliance with company standards and maintained confidentiality of customer information.
  • Consistently achieved performance goals for call quality, efficiency, and customer satisfaction.

Cashier

Double Quick Gas Station
02.2019 - 04.2021
  • Operated cash register to process fuel sales, in-store purchases, and lottery transactions accurately.
  • Handled cash, credit, and debit transactions while balancing register at end of shift.
  • Assisted customers with questions, product location, and resolving concerns.
  • Maintained cleanliness and organization of checkout area and store front.
  • Followed company policies to ensure accurate transactions and minimize loss.

Cashier Team Lead

McDonald's
05.2016 - 03.2019
  • Operated POS system to process customer orders, payments, and refunds accurately.
  • Provided excellent customer service in a fast-paced environment, ensuring order accuracy and satisfaction.
  • Handled cash, credit, and mobile payments while balancing register at the end of shifts.
  • Assisted team with food prep, stocking, and maintaining a clean and safe work area.
  • Worked efficiently under pressure while meeting McDonald’s standards for speed and service.

Education

High School Diploma -

Greenville Weston High School
05-2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Sagility
10.2024 - Current

Customer Service Representative

Metro by T-Mobile Work From Home
09.2023 - 09.2024

Customer Service Representative Remote

Arise Call Center
02.2021 - 08.2023

Cashier

Double Quick Gas Station
02.2019 - 04.2021

Cashier Team Lead

McDonald's
05.2016 - 03.2019

High School Diploma -

Greenville Weston High School

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Alexis Jones