Alexis lewis
Yazoo City
Summary
Dynamic professional with extensive experience in customer service and healthcare research. Expertise in developing research methodologies and executing community outreach initiatives. Strong skills in data analysis and project management, ensuring successful outcomes and customer satisfaction. Proven ability to communicate effectively and thrive under pressure.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Telecommunication Agent
University of Southern Mississippi
Hattiesburg
08.2025 - Current
- Assisted potential students with enrollment in the university.
- Answered questions about the college and the programs offered.
- Made calls to remind potential students of the missing material from their application.
- Engaged in professional development workshops to improve knowledge and competencies.
Customer Service Representative
Burlington
Jackson
06.2023 - 08.2023
- Guided customers through product selection, ordering, billing, returns, exchanges, and technical support to enhance satisfaction.
- Cultivated strong customer relationships through personalized assistance and support, fostering loyalty.
- Handled difficult customer interactions with professionalism to resolve issues effectively.
Mcnair scholar
University of Southern Mississippi Mcnair Program
Hattiesburg
- Presented findings at conferences to contribute to scholarly discussions.
- Collaborated with faculty to develop research methodologies and proposals.
- Compiled literature reviews to support ongoing research efforts.
- Participated in workshops to enhance research skills and academic knowledge.
- Contributed ideas for potential new areas of investigation or inquiry within the discipline.
- Engaged in community outreach programs to promote academic initiatives.
Education
Bachelor's - Biological Sciences
University of Southern Mississippi
Hattiesburg, MS08-2026
Skills
- Enrollment management
- Customer service
- Effective communication
- Community outreach
- Project management
- Data analysis
- Research methodologies
- CITI course certifications
Extracurricular Activities
Chi Alpha Campus Ministry, University of Southern Mississippi Pre-Dental Society, McNair Scholar, USM TRIO-SSS ambassador
Community Service
- Aldersgate Daycare, Educate minors on personal and dental hygiene., Teach teens about menstruation., Teach minors about predatory behaviors and when to alert a trusted adult.
- Edwards Street Fellowship Center, Sort through donated clothes, hang them on racks, and clean up the store.
- Oseola McCarthy Community Center, Plan and execute activities for the children at the center., Analyzed surveillance data and presented it before the board of the center.
Certification
- Collaborative Institutional Training Initiative (CITI) courses
-USM Basic Research Course, Information Privacy Security/ Researchers Privacy and Security, Human Subjects Research, Research security training combined
Timeline
Telecommunication Agent
University of Southern Mississippi
08.2025 - Current
Customer Service Representative
Burlington
06.2023 - 08.2023
Mcnair scholar
University of Southern Mississippi Mcnair Program
Bachelor's - Biological Sciences
University of Southern Mississippi