Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexis Martin

Starkville

Summary

Skilled pharmacy technician with solid experience in retail and hospital pharmacy settings. Possess strong knowledge of medication dispensing, inventory management, and regulatory compliance. Demonstrated capability in improving pharmacy operations efficiency and enhancing patient care through effective communication and teamwork. Contributed to reducing prescription errors and streamlining workflow processes for better service delivery.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Patient Care Advocate

Shields Health Solutions
Stoughton
10.2023 - Current
  • Delivered high-touch patient support across specialty fields including urology, neurology, gastroenterology (GI), and transplant, ensuring patients had timely access to prescribed therapies.
  • Conducted thorough benefits investigations and submitted test claims to verify insurance coverage for specialty medications.
  • Managed prior authorization submissions and appealed insurance denials, compiling clinical documentation and engaging with providers to support approval.
  • Secured financial assistance through copay card programs, manufacturer patient assistance programs (PAPs), and charitable foundations for underinsured patients.
  • Engaged with patients to communicate the status of financial aid applications, outlining next steps, timelines, and documentation needs with professionalism and empathy.
  • Utilized systems such as Epic, Willow, and Adobe to document activities, track case progress, and maintain compliance with pharmacy and healthcare protocols.
  • Collaborated closely with prescribers, pharmacies, insurers, and internal pharmacy operations to streamline workflows and resolve barriers to treatment.
  • Applied strong analytical and problem-solving skills to identify access obstacles, implement solutions, and ensure patient-centered outcomes.
  • Maintained exceptional attention to detail and organizational skills in processing high volumes of cases while adhering to deadlines and quality standards.
  • Operated independently in a fast-paced environment, effectively managing shifting priorities and urgent requests.
  • Demonstrated excellent oral and written communication skills, both in direct patient outreach and clinical documentation.

Pharmacy Technician

Divvydose
Spring Hill
09.2019 - 10.2023
  • Research financial assistance options for patients through copay cards, foundations, and assistance programs.
  • Coordinate prescription processing and delivery with dispensing pharmacies.
  • Manage and triage high volume of customer service phone calls while managing day to day operations.
  • Build relationships with physicians, manufacturer sales representatives, pharmacies, patients, and other team members to optimize workflow and achieve program goals.
  • Ensure proper documentation of process flow from prescription initiation through completion.
  • Research and resolve rejected insurance billing issues and/or escalated member issues.
  • Answering phone calls from patients, providers, and pharmacies, using good judgment in responding to questions by patients, providers, and other professional personnel.
  • Responsible for using pharmacy systems to obtain patient and drug information.
  • Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing.
  • Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes).
  • Accurately enter data regarding Prior Authorization in claims system to ensure appropriate claims will adjudicate.
  • Provide timely updates to physicians, pharmacies, and manufacturers regarding prescription status.
  • Prepares and processes billing claims based on dispensing the correct days' supply for the prescription, and that the number of refills authorized, and quantity dispensed does not exceed state or federal limits that apply to controlled substance prescriptions.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Overcame objections using friendly, persuasive strategies.
  • Determines appropriateness for medications. Communicates decision to physicians, physician's office staff, medical management staff and/or pharmacists.
  • Research, resolves and documents prior authorization outcomes in pharmacy system.
  • Communicates selected prior authorization criteria, pharmacy benefit coverage and formulary alternatives to physicians, physician's office staff, medical management staff and/or pharmacists.
  • Researches, resolves and documents physician or client inquiries and grievances and provides verbal or written results to client, prescriber, provider and/or management.
  • Consistently produce quality of work that is above the industry average and meet service level expectations.

Certified Pharmacy Technician

Fred's Pharmacy
Kosciusko
08.2017 - 08.2019
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Communicated directly with doctors offices via telephone, fax, and email.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Counted, measured, and compounded medications following standard procedures.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Collected co-payments or full payments from customers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Reviewed and verified customer information and insurance provider information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Set up and modified patient profiles in EHR to include current information such as medications and insurance details.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Counted, measured and compounded medications following standard procedures.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Recruited, trained and guided new pharmacy technicians which improved overall performance by 25%.

Pharmacy Inventory Specialist

CVS Pharmacy
Kosciusko
04.2013 - 07.2017
  • Completed physical inventory counts each month.
  • Performed data entry and completed proper paperwork.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Managed inventory team to achieve optimal productivity and inventory control.
  • Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
  • Worked with pharmacist and technicians to understand supply needs and bring levels within desired tolerances.
  • Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
  • Utilized RXConnect to prepare and maintain records and reports of inventories, price lists, shortages, shipments and expenditures.
  • Ensured that all medications were up to date.
  • Removed expired medications and processed returns back to Strong Pak.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Handled day-to-day shipping and receiving overseeing more than 100 medications and supplies per day.
  • Informed patients about changes concerning medication.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Sorted and delivered materials to different work areas and staff.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.

Education

No Degree - Pharmacy Technician

CVS Training
Jackson, MS

Skills

  • Patient advocacy
  • Insurance verification
  • Responding to difficult customers
  • Microsoft Office
  • EMR systems
  • Microsoft Outlook
  • Medicare and Medicaid processes
  • Insurance claim processing software
  • Pharmacy management software
  • Confidentiality and HIPAA
  • Microsoft Excel
  • Billing and reimbursement software
  • Quality patient care
  • Verifying patient data
  • Prescription review
  • High-volume environments
  • Service orientation
  • Pharmacy records management
  • Resolving complaints
  • HIPAA
  • Data entry
  • Prior authorization

Certification

Nationally Certified Pharmacy Technician

Timeline

Patient Care Advocate

Shields Health Solutions
10.2023 - Current

Pharmacy Technician

Divvydose
09.2019 - 10.2023

Certified Pharmacy Technician

Fred's Pharmacy
08.2017 - 08.2019

Pharmacy Inventory Specialist

CVS Pharmacy
04.2013 - 07.2017

No Degree - Pharmacy Technician

CVS Training

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Alexis Martin