Alexis Poe
Starkville
Summary
Dynamic professional with a proven track record at GDCC West, LLC, excelling in customer service and communication. Achieved a significant reduction in complaints while enhancing crew satisfaction. Skilled in data entry and relationship building, I thrive in fast-paced environments, ensuring operational efficiency and client retention.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Claims Processor
GDCC West, LLC
Starkville
09.2023 - 01.2026
- Educated patients on their conditions and prescribed medications
- Utilized hospital systems to monitor and report on individual patient care, including lab results, allergies, and vital signs
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Maintained a clean and safe work environment, resulting in a [x]% reduction in complaints filed with management and a [x]% increase in crew satisfaction
Account Manager
Sitel
Starkville
01.2020 - 06.2023
- Upheld client privacy by removing all identifying information prior to any communication with a client
- Operated a call center and maintained high-touch, personalized service for clients by answering customer calls and collecting customer intelligence
- Performed relationship-building activities with clients to increase customer retention rate by [x]%
- Grew revenue by [x]% per year by identifying new customers and building long-term relationships
Janitorial Worker
Kelly Services
Starkville
09.2019 - 03.2021
- Maintained cleanliness and sanitation in various facilities.
- Operated cleaning equipment such as floor buffers and vacuums.
- Restocked supplies in restrooms, break rooms, and common areas.
- Managed waste disposal and recycling processes efficiently.
- Gathered and emptied trash cans and disposed of bags.
- Assisted in training new staff on proper cleaning procedures and techniques.
fortlift driver
United Furniture Industries
Nettleton
08.2015 - 12.2019
- Operated forklifts to transport furniture across warehouse efficiently.
- Loaded and unloaded delivery trucks with precision and care for products.
- Conducted routine safety checks on equipment and tools before use.
- Collaborated with team members to organize inventory within storage areas.
Education
Accounting -
Mississippi State University
Starkville, MS05-2020
Claims Adjuster/ Accounting -
Mississippi State University
Starkville, MS04-2019
CNA -
Job Corps
Batesville, MS08-2015
High school Diploma -
Starkville High School
Starkville, MS05-2015
Skills
- Data entry
- Customer service
- Customer relations
- Attention to detail
- Problem solving
- Troubleshooting
- Time management
- Communication skills
- Team collaboration
- Flexible and adaptable
- Multitasking
- Computer proficiency
- Google drive
- Computer skills
- Effective communication
- Communication skills
- Relationship management
- Stress management
- Flexible and adaptable
- Multitasking
Certification
- Fortlift License
Accomplishments
- Employee of the month
Timeline
Claims Processor
GDCC West, LLC
09.2023 - 01.2026
Account Manager
Sitel
01.2020 - 06.2023
Janitorial Worker
Kelly Services
09.2019 - 03.2021
fortlift driver
United Furniture Industries
08.2015 - 12.2019
Accounting -
Mississippi State University
Claims Adjuster/ Accounting -
Mississippi State University
CNA -
Job Corps
High school Diploma -
Starkville High School