Alice Gray
Nesbit
Summary
Hardworking account manager with several years of experience working directly with customer service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
24
24
years of professional experience
Work History
Senior Account Manager
Steel Warehouse
Memphis
06.2001 - Current
- Coordinated logistics for timely delivery of steel products to customers.
- Trained junior account managers on best practices and company policies.
- Resolved client issues in a timely manner while maintaining excellent customer service standards.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Utilized job-related software to input customer order details into system, accept payments and update accounts.
- Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
Cashier / Cutting Counter
JOANN Fabrics and Crafts
Southaven
08.2024 - 05.2025
- Managed cash handling, including balancing cash drawers at shift end.
- Resolved customer complaints by actively listening and offering solutions.
- Followed company policies for returns, exchanges, and refunds diligently.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Cut fabric as specified by customer.
- Offered fabric and notion suggestions when asked.
Education
High School Diploma -
Horn Lake High School
Horn Lake, MS05-1980
Skills
- Customer relationship management
- Payment processing
- Order management
- Inventory control
- Cash handling
- Point of sale operation
- POS system operations
- Product recommendations
Timeline
Cashier / Cutting Counter
JOANN Fabrics and Crafts
08.2024 - 05.2025
Senior Account Manager
Steel Warehouse
06.2001 - Current
High School Diploma -
Horn Lake High School