Alicia Clark
D'Iberville
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Cosmetologist
Image II
Vancleave
09.2024 - Current
- Introduced customers to cutting-edge beauty trends and products where applicable.
- Assisted customers in selecting appropriate retail products for their needs.
- Developed new styles and techniques.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Shaved, trimmed and shaped beards and mustaches.
- Performed haircuts, coloring, highlighting and styling techniques.
- Ensured proper sanitation practices were followed at all times.
- Shampooed, conditioned and dried hair and scalp or hairpieces.
- Created customized hair styles according to client's preferences and facial features.
- Treated customers to shampooing and head massage to promote loyalty.
- Designed cleaning schedules and organizational systems for treatment and sales areas.
- Operated cash registers to receive payments from patrons.
- Maintained cleanliness of salon equipment and tools.
- Collaborated with other professionals in the beauty industry.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Met with customers to discuss style preferences and special requirements before treatment.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Engaged with customers by providing friendly conversation during services.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
Server
Saltgrass Steakhouse
Biloxi
04.2021 - 06.2023
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Prepared checks, itemizing total meal costs and taxes.
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Filled condiments and napkin containers during slack periods.
- Cleaned tables and chairs to prepare dining area for next customers.
- Provided exceptional service to high volume of daily customers.
- Trained new employees on restaurant procedures and plating techniques.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Served food and beverages to patrons and confirmed complete orders.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained records of transactions made during shift as required by law or company policy.
- Greeted customers, answered questions and recommended specials to increase profits.
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Prepared drinks according to standard recipes.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Delivered food orders promptly and courteously.
- Stocked service areas with supplies during slow periods.
Server
Craft Advisory
Ocean Springs
09.2020 - 12.2021
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Prepared checks, itemizing total meal costs and taxes.
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Cosmetology
Chris's Beauty College
Gulfport, MS09-2024
Skills
- Customer service
- Hair cutting
- Sales support
- Time management
- Team collaboration
- Sanitation practices
- Upselling and cross selling
- Menu presentation
- Customer relationship management
- Relationship building
- Conflict and complaint resolution
- Continuous improvement
- Dietary restrictions understanding
- Goal setting
- Verbal and written communication
- Positive guest interactions
- Seating arrangement
- Problem-solving abilities
- Cash register operation
- Food service
- Supply restocking
- Reliability
- Dining room maintenance
- Server training
- Task prioritization
- Serving techniques
- Food safety practices
- Liquor, wine, and food service
- Reservation handling
- Upselling
- Team leadership
- Food preparation and safety
- Point-of-sale system
- Order accuracy
- Ordering procedures
- Inventory management
- Active listening
- Attention to detail
- Adaptability
- Analytical skills
- Dining customer service
- Customer satisfaction
- Process payments
- Cleaning and sanitizing
- Courteous phone demeanor
- Hospitality and accommodation
- Stress management
- Teamwork and collaboration
- Fine-dining expertise
- ServSafe certified
- Safe alcohol service
Work as a server
I have over 10 years of experience in the restaurant industry. I am recently graduated from Cosmetology school and feel that I would be an asset to Courtyard.
Timeline
Cosmetologist
Image II
09.2024 - Current
Server
Saltgrass Steakhouse
04.2021 - 06.2023
Server
Craft Advisory
09.2020 - 12.2021
Cosmetology
Chris's Beauty College