Alisha Christmas
Carriere
Overview
11
11
years of professional experience
Work History
Shift Manager
Arby's Restaurant
07.2023 - 03.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Caseworker
Northlake Homeless Coalition
04.2018 - 11.2021
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
Cardiac Monitor Technician
Slidell Memorial Hospital
10.2016 - 02.2018
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Collaborated with healthcare team to maintain quality patient care.
- Served as a dependable resource for nurses and other healthcare staff, providing guidance on proper lead placement and interpretation of cardiac monitor findings.
- Trained and supervised new cardiac monitor technicians on best practices and safety measures.
Pharmacy Technician
Rite-Aid Pharmacy
04.2013 - 09.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Practical Nursing - Nursing
Northshore Technical Community College - Sullivan
Bogalusa, LA12.2012
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
Timeline
Shift Manager
Arby's Restaurant
07.2023 - 03.2024
Caseworker
Northlake Homeless Coalition
04.2018 - 11.2021
Cardiac Monitor Technician
Slidell Memorial Hospital
10.2016 - 02.2018
Pharmacy Technician
Rite-Aid Pharmacy
04.2013 - 09.2017
Practical Nursing - Nursing
Northshore Technical Community College - Sullivan
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