Alisha Simpson
Baxter Healthcare
Cleveland
1
Language
24
years of professional experience
Detailed-oriented individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Work History
Quality Tech
2 Years 4 Months- Conducted in-process and final quality inspections (visual, dimensional) ensuring compliance with SOPs, FDA and ISO requirements; documented findings and initiated deviations/CAPAs.
- Strengthened incoming inspection criteria and collaborated with production and engineering on root-cause corrections, reducing nonconforming parts by 35%.
- Trained and mentored 10+ production and quality staff on inspection techniques, equipment operation, and audit readiness, supporting internal and external audits with no major findings.
- Led process improvement initiatives (5S, standardized work, error-proofing) that reduced order lead time by 20%, increased pick efficiency by 30% and lowered rework by 25%.
- Managed inventory and material handling using WMS/LIMS, RF scanners, forklifts and pallet jacks; maintained 99% inventory accuracy through cycle counts and improved receiving controls.
Material Handler I
2 Years 1 Month- Executed receiving, put-away, kitting and shipping operations using WMS and RF scanners; ensured accurate staging for production and maintained 99% inventory accuracy through regular cycle counts.
- Operated forklifts and pallet jacks safely to move raw materials and finished goods; followed GMP and safety procedures to support a zero-incident environment.
- Coordinated with production and quality teams to prioritize orders and resolve material shortages, enhancing order lead time and communication efficiency.
- Implemented receiving controls and documentation practices, reducing discrepancies and strengthening audit readiness.
- Trained new hires on equipment operation, WMS workflows, and audit compliance, improving onboarding experience.
Customer Service Representative
2 Years 3 Months- Resolved customer complaints promptly, enhancing satisfaction and loyalty.
- Built strong customer relationships through personalized assistance and support.
- Maintained professionalism under stress, effectively diffusing tense situations.
- Scheduled appointments and coordinated follow-up visits with care teams.
SPED Bus Assistant
1 Year 10 Months- Facilitated safe transportation for students with special needs by ensuring secure boarding, proper restraint use, and providing respectful support throughout routes.
- Enhanced IEP objectives during transit by delivering positive behavior interventions and hands-on assistance tailored to individual student needs.
- Monitored student behavior and implemented individualized supports and de-escalation strategies to maintain a calm, safe environment.
- Communicated daily with drivers, teachers and parents to coordinate pick-ups/drop-offs and report student progress or incidents.
- Documented ride logs and incident reports while efficiently loading/unloading mobility equipment to comply with district safety procedures.
Substitute Teacher
3 Years 3 Months- Supervised classrooms and delivered age-appropriate lessons aligned to daily plans to maintain learning continuity in teacher absences.
- Managed student behavior with positive reinforcement and clear routines, fostering a safe and productive learning environment.
- Adapted instruction and materials for diverse learners, enhancing engagement and supporting lesson objectives for social and academic growth.
- Collaborated with lead teachers and staff to ensure adherence to classroom procedures, accurately document attendance, and report incidents.
Overnight Processor
5 Months- Processed overnight stock replenishment and restocking to maintain full shelves and accurate inventory for seamless morning operations.
- Collaborated with merchandising and department leads to execute planogram tasks, ensuring timely completion and adherence to sales floor deadlines.
- Operated pallet jacks and material handling equipment safely; followed store safety and cleanliness standards.
Assembly Line Worker
3 Years 8 Months- Assembled automotive parts and components according to standard work instructions and engineering specifications, contributing to production accuracy.
- Utilized hand tools, power tools, and automated machinery to connect and attach parts, maintaining operational workflow.
- Inspected finished items and individual components for defects and discrepancies, ensuring compliance with company safety and quality standards.
Cashier/Cook
3 Years 8 Months- Delivered fast, friendly customer service at point of sale, ensuring accurate transaction processing and secure handling of cash, card, and coupon payments.
- Maintained register accuracy and balanced cash drawer at shift end; followed cash-handling and loss-prevention procedures.
- Resolved customer questions and order issues, contributing to overall satisfaction and repeat business.
- Collaborated with kitchen and front-of-house staff to streamline service during peak periods.
Education
Diploma - General Studies
Skills
FDA compliance
Quality control
Material handling
Computer skills
Multitasking and organization
Communication
Verbal and written communication
Customer service and engagement
Telephone etiquette
Appointment scheduling
HIPPA
Languages
English
Timeline
Quality Tech
Baxter Healthcare
01.2024 - 05.2026Read More
Material Handler I
Baxter Healthcare
11.2016 - 12.2018Read More
Customer Service Representative
Alliance Care Group
08.2013 - 11.2015Read More
SPED Bus Assistant
Cleveland School District
08.2011 - 06.2013Read More
Substitute Teacher
Bolivar County Head Start
09.2007 - 12.2010Read More
Overnight Processor
Walmart Super Center
04.2006 - 09.2006Read More
Assembly Line Worker
Faurecia Automotive Plant
04.2002 - 12.2005Read More
Cashier/Cook
McDonald's
04.2002 - 12.2005Read More
East Side High School
Diploma from General Studies
Read More