Alison dela Riva
Olive Branch
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
27
27
years of professional experience
Work History
Industrial Account Manager
Caplugs
10.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Created stronger relationships, through using strategy and cross market our products to new projects.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Manufacturing Account Manager
W.W. Grainger
11.2021 - Current
- Manages a 4M dollar manufacturing customer territory base in suburbs of Illinois, which has grown 2x in 2 years
- Trains and mentors new team members to help them learn their role, account plan, organize their time, strategize and close business
- Fosters strong relationships with vendors, internal and external partners to drive profitable growth
- Negotiates favorable deals for customers at the corporate level to ensure customers at site level are consolidating purchasing to Grainger at the right cost to serve for the business
Government Account Relationship Manager
W.W. Grainger
08.2017 - 10.2021
- Owned a 4M dollar nation-wide customer base of 200+ federal government accounts within an Inside Sales division, with consistent annual performance over goal
- Developed new and strengthened existing relationships with customers, focusing on genuine rapport building and leveraged Value Based Conversations as a means to grow the territory
- Drove revenue through helping customers leverage federal contract vehicle (GSA), consolidated spend and built loyalty to Grainger in difficult economic times
Account Manager
AT&T
09.1998 - 05.2017
- Managed sales for 20 national retailers through coaching, training and mentoring all levels of employees including store managers and store associates to achieve optimum performance
- Developed business and action plans for over 20 stores on an annual basis, working with the district managers to exceed plan
- Led through escalated customer service issues, created financial controls through inventory and adjusted procedures to ensure that team members have the tools to accomplish given job duties effectively
- Exceeded all quotas regularly throughout tenure, averaging more than 100-125% of expectation
- Awarded the 2014 Culture Coin Winner for being team-minded and was regularly recognized by superiors for strong work ethic, with focus to consistency in driving for quality and results
Education
Mediation Certificate -
Northwestern University
01.2009
Bachelor of Arts - undefined
University of Wisconsin at Whitewater
01.1997
Skills
- Software: Microsoft Office Suite (Word, Excel, PowerPoint, Teams, OneNote), Salesforce, SAP, SOE
Affiliations
- Grainger Sales Team: Federal Advisory Council, Member
- Margaret S Powers Mediation Internship Program, Member
- Alpha Sigma Sorority, Member and Alumna
Timeline
Industrial Account Manager
Caplugs
10.2024 - Current
Manufacturing Account Manager
W.W. Grainger
11.2021 - Current
Government Account Relationship Manager
W.W. Grainger
08.2017 - 10.2021
Account Manager
AT&T
09.1998 - 05.2017
Bachelor of Arts - undefined
University of Wisconsin at Whitewater
Mediation Certificate -
Northwestern University