ALISSA POWELL
Long Beach
Summary
Administrative professional with over a decade of experience in various roles, including customer service, accounting, and management in order to enhance operational efficiency and client satisfaction. Demonstrates strong analytical thinking and attention to detail, leveraging skills in management, problem-solving, and relationship building to deliver exceptional support and service. Proficient in a range of administrative tasks, including data entry, accounts payable, and customer support. Possesses a strong background in customer service, with experience in both in-person and remote settings. Proven ability to work effectively in fast-paced environments and adapt to changing priorities. Skilled in Microsoft Office and other software applications. Possesses a graduate certificate in Baking and Pastry Arts as of 2017, a Pharmacy Technician License in 2016, Life Producers License in 2020, and recently acquired First Aid/CPR Certification as of 5/25/2025, acquired Defensive Driving certification as of 6/2/2025, and successfully completed the PASS course as of 6/9/2025. Fluent in English.
Overview
14
14
years of professional experience
Work History
PART-TIME LEAD SALES ASSOCIATE
Dollar General
Sarasota
2025.02 - 2025.05
- Managed daily operations, including scheduling, inventory management, and customer service
- Maintained high standards of quality control to ensure customer satisfaction
- Resolved customer complaints or issues promptly while maintaining a positive brand image
PART-TIME CASHIER/KAVA BARTENDER/BUDTENDER
Yerb Labs
Plant City
2024.09 - 2024.12
- Crafted exceptional Kava and Kratom tea blends, ensuring top-notch product quality and customer satisfaction.
- Managed cash transactions meticulously, adhering to legal guidelines.
- Verified that customers were of legal age to purchase Kava, Kratom, THCA or tobacco products.
- Maintained impeccable shop cleanliness, strictly following health and safety protocols.
- Expertly weighed and stocked products, guaranteeing consistent inventory levels.
TEMPORARY PATIENT SUPPORT SERVICES SPECIALIST
Eagle Pharmacy, Inc. c/o Rita Staffing
Lakeland
2024.06 - 2024.08
- Delivered exceptional customer service, ensuring high satisfaction and repeat patronage.
- Maintained accurate records of patient interactions, improving service quality.
- Resolved patient issues promptly, enhancing satisfaction and trust.
- Collaborated with team to streamline processes, resulting in improved patient support.
- Assisted patients with prescription inquiries, refills, and payments, ensuring HIPAA compliance and coordinating with specialty pharmacy for comprehensive care.
ENERGY RESOLUTION SPECIALIST
Walmart Energy Resilience Team c/o Insight Global
Tampa
2023.07 - 2024.02
- Coordinate emergency responses for Sam's Clubs and Walmart stores, ensuring swift resolution of power outages.
- Managed resource dispatch for refrigeration failures, enhancing operational continuity.
- Responded to outage alerts, effectively minimizing downtime and maintaining service quality.
- Collaborated with teams to address emergency situations, achieving seamless support operations.
SMALL BUSINESS OWNER
Alissa Photography, LLC
Rogers
2020.05 - 2023.06
- Successfully launched and operated a small business, overseeing all aspects of daily operations
- Developed and implemented effective marketing strategies to drive customer acquisition and increase sales
- Maintained accurate financial records, including budgeting, forecasting, and expense tracking
- Analyzed market trends and competitor activities to identify opportunities for business growth
- Ensured compliance with legal requirements such as licensing regulations, health codes, and labor laws
- Managed cash flow effectively through strategic financial planning
- Implemented cost-saving measures without compromising quality or customer satisfaction
- Developed partnerships with local businesses for collaborative marketing initiatives
ADMINISTRATIVE SPECIALIST II
UL Verification Services
Bentonville
2021.08 - 2023.03
- Utilized analytical skills to prioritize tasks, ensuring efficient resource allocation.
- Coordinated product safety compliance for Walmart, ensuring adherence to lab standards.
- Processed compliance requests for US and Canadian suppliers, enhancing communication efficiency.
- Utilized data entry to maintain accurate records, supporting regulatory compliance.
- Facilitated supplier engagement, fostering collaborative relationships.
- Achieved measurable improvements in compliance processing times.
RESOLUTION SPECIALIST II
Walmart Contact Center
Springdale
2019.04 - 2019.09
- Answer calls and emails from customers regarding their opinions, comments or complaints on Walmart Private Brand products, which includes de-escalating issues with professionalism and empathy through the approved compensations provided.
- Forward specific issues or escalations to the correct department including informing the appropriate supplier, when necessary, by compliance with directives.
ACCOUNTING ADMINISTRATOR
Tyson Foods c/o ICONMA, LLC.
Springdale
2019.01 - 2019.04
- Data entry for claims and debts for assigned accounts.
- Analyzed ledgers and prepared monthly financial reports for management review.
- Assisted with month-end closing activities such as preparing journal entries and reconciling balance sheet accounts.
- Maintained accurate records of all financial transactions in the company's accounting software.
- Researched discrepancies between vendor invoices, purchase orders and contracts.
- Coordinated with external auditors during annual audit process and provided necessary documentation as required.
CLAIMS SPECIALIST
Bentonville Merchants, Inc.
Bentonville
2018.09 - 2019.02
- Procure backup documentation and all information required to dispute claims for multiple client accounts.
- Submit disputes against claims in order to recover lost funds for loads or purchase orders from multiple client accounts. Responsible for maintaining status and reconciling in conjunction with Accounts Manager and team when funds are approved to be paid.
- Recovered a couple of thousand dollars back in claims within the first month.
- Create training documentation along with training the necessary personnel to procure the backup documentation, submit and dispute the claims for future accounts.
- Answer emails from customers for a separate client account regarding any questions about products or issues with their products and troubleshoot for resolution. Either partnered with management and warehouse team to confirm whether or not parts, repairs, or replacements can be fulfilled.
ACCOUNTS PAYABLE SPECIALIST IV
Walmart Global Business Services
Bentonville
2018.01 - 2018.08
- Answer emails from suppliers regarding the payment status of their invoices utilizing the software and programs provided.
- Provide backup documentation for claims filed against a supplier and explain the dispute process if needed.
SERVER AND HOSTESS
The Hive at 21C Museum Hotel
Bentonville
2017.11 - 2018.05
- Arrange, schedule and record reservation requests by phone or in-person with guests to ensure proper seating guidelines and capacity restrictions were not exceeded at any one time.
- Connected with each party or their liaison by phone to confirm their reservation will remain the same or if any updated need to be made or reschedules.
- Orchestrated seating arrangements in conjunction with management and other staff members to follow through with proper seating flow and enough waiters or waitresses to address the needs of the guests seated in their zones.
- Trained as a server to better understand seating and how to address the head of the table and how to present the food based on the traditional seating with round or square tables.
- Expedited the food at the pass of the food delivery window from the chef's kitchen to check food quality and the dish orders went to the proper tables. Needed to recognize the dishes on the menu and attend meetings with the chef to address any changes or updates according to the season or the chef's wishes.
PAYMENT SPECIALIST
Walmart eCommerce Payments Contact Center
Bentonville
2016.11 - 2017.09
- Answer phone calls and emails from customers, customer service, and other associates regarding their payments, refunds or other payment issues for Walmart.com and Walmart Grocery orders.
- De-escalated issues prior to needing managerial assistance whether on the phone or email.
- Research and analyze possible fraudulent accounts, unauthorized charges, and duplicate charges.
- Work alongside the Chargebacks team and provide backup documentation for claims and chargebacks from financial institutions.
- Work alongside the Gift Card team regarding the research of Gift Card transactions, following policy for Gift Card refunds and other Gift Card issues from Walmart.com purchases.
ACCOUNTS PAYABLE SPECIALIST II
Walmart Global Shared Services
Bentonville
2015.01 - 2016.03
- Answer phone calls and emails from suppliers regarding their payment status on invoices, and from store managers or associates regarding their store's monthly journals.
- Provide best customer service as well as escalating any issues for further assistance.
SHIFT MANAGER
Arby's
Bentonville
2011.06 - 2012.02
- Delegated duties to each team member during the shift to ensure proper food handling procedures were followed and maintained as well as sanitation procedures.
- Included traveling to any franchise location look within the region/district that required a shift manager and assisted location humbly.
- Maintained labor hours during the day depending on sales, as well as counting the cashier's money drawers at shift changes or a money drop after peak times to ensure the money in each drawer does not exceed a certain policy limit.
- Duties included but were not limited to: inventory counts for all food and non-food items, calculate inventory and submit orders, stay professional and courteous to all customers and team members in all situations and solve any problem in the most appropriate way.
Education
CERTIFICATE IN BAKING AND PASTRY ARTS -
Auguste Escoffier Online Culinary Academy
Boulder, CO08.2017
HIGH SCHOOL DIPLOMA -
Long Beach Senior High School
Long Beach, MS05.2011
Associate of Applied Science - Law Enforcement
NorthWest Arkansas Community College
Bentonville, ARSkills
- Typing
- Clerical
- Management
- Problem solving
- Client support
- Relationship building
- Adaptability
- Attention to detail
- Multitasking
- Analytical thinking
- Workflow optimization
- Conflict resolution
- Data management
- Leadership skills
- Creative thinking
- Operational efficiency
- Shipping and receiving
Languages
- English, Native
- Spanish, Novice
Timeline
PART-TIME LEAD SALES ASSOCIATE
Dollar General
2025.02 - 2025.05
PART-TIME CASHIER/KAVA BARTENDER/BUDTENDER
Yerb Labs
2024.09 - 2024.12
TEMPORARY PATIENT SUPPORT SERVICES SPECIALIST
Eagle Pharmacy, Inc. c/o Rita Staffing
2024.06 - 2024.08
ENERGY RESOLUTION SPECIALIST
Walmart Energy Resilience Team c/o Insight Global
2023.07 - 2024.02
ADMINISTRATIVE SPECIALIST II
UL Verification Services
2021.08 - 2023.03
SMALL BUSINESS OWNER
Alissa Photography, LLC
2020.05 - 2023.06
RESOLUTION SPECIALIST II
Walmart Contact Center
2019.04 - 2019.09
ACCOUNTING ADMINISTRATOR
Tyson Foods c/o ICONMA, LLC.
2019.01 - 2019.04
CLAIMS SPECIALIST
Bentonville Merchants, Inc.
2018.09 - 2019.02
ACCOUNTS PAYABLE SPECIALIST IV
Walmart Global Business Services
2018.01 - 2018.08
SERVER AND HOSTESS
The Hive at 21C Museum Hotel
2017.11 - 2018.05
PAYMENT SPECIALIST
Walmart eCommerce Payments Contact Center
2016.11 - 2017.09
ACCOUNTS PAYABLE SPECIALIST II
Walmart Global Shared Services
2015.01 - 2016.03
SHIFT MANAGER
Arby's
2011.06 - 2012.02
CERTIFICATE IN BAKING AND PASTRY ARTS -
Auguste Escoffier Online Culinary Academy
HIGH SCHOOL DIPLOMA -
Long Beach Senior High School
Associate of Applied Science - Law Enforcement
NorthWest Arkansas Community College