Aliyah Patterson
Hattiesburg
Summary
Patient-focused healthcare professional with experience in clinical front-office operations and patient account management within a gastroenterology setting. Demonstrated ability to communicate effectively with patients, maintain accurate medical records, and support clinical workflows while upholding confidentiality standards. Strong foundation in radiology principles through Limited X-Ray Certification and hands-on imaging exposure. Actively preparing for admission into a Radiologic Technology program with a commitment to patient-centered care, precision, and professional growth.
Overview
9
9
years of professional experience
Work History
Patient Account Representative
Hattiesburg Clinic
Hattiesburg, MS
05.2025 - Current
- Serve as a front-line representative in a gastroenterology clinic, supporting patient registration, scheduling, and account inquiries
- Communicate with patients regarding appointments, insurance verification, and billing questions with professionalism and empathy
- Maintain accurate patient records while adhering to HIPAA and clinic protocols
- Collaborate with nurses, providers, and administrative staff to ensure smooth patient flow and timely care
- Provide calm reassurance and clear explanations to patients who may be anxious or uncomfortable during visits
Loan Servicing Representative
Regions Mortgage
Hattiesburg, MS
08.2021 - 05.2025
- Managed a high volume of customer inquiries with accuracy, professionalism, and attention to detail
- Resolved complex account issues while maintaining compliance and documentation standards
- Communicated effectively with clients, lenders, and internal teams to support efficient loan servicing
- Demonstrated reliability, accountability, and composure in a fast-paced, detail-oriented environment
- Recognized for consistency, integrity, and strong communication skills
Cashier
Walmart
08.2019 - 08.2021
- Provided accurate transaction processing and exceptional customer service
- Resolved customer concerns efficiently and professionally
- Recognized for maintaining error-free cash accounts
- Supported team operations through strong communication and collaboration
Server
Popeyes's Louisana Kitchen
Collins, MS
05.2017 - 08.2019
- Delivered quality customer service in a high-volume, fast-paced environment
- Managed transactions accurately during peak hours
- Maintained cleanliness and food safety standards
Education
Associate of Arts -
Pearl River Community College
Poplarville, MSLimited X-Ray Certification -
Chiropractic Association of Louisiana
Baton Rouge, LA10.2024
Associate of Arts -
Jones County Junior College
Ellisville, MS12.2021
High School Diploma -
Collins High School
Collins, MS05.2018
Skills
- Patient Communication & Support
- Medical Terminology & Anatomy
- Radiology Terminology & Imaging Basics
- HIPAA Compliance & Confidentiality
- Patient Registration & Account Management
- Clinical Workflow Support
- Attention to Detail & Accuracy
- Emotional Composure in Clinical Settings
Highlights & Accomplishments
- Shadowed radiologic technologists, observing patient preparation, imaging workflows, and equipment usage
- Gained exposure to patient positioning, safety protocols, and professional conduct in imaging environments
- Recognized for calm demeanor, strong communication, and patient-centered approach
- Earned Limited X-Ray Certification with hands-on experience in imaging, radiation safety, and equipment operation
Timeline
Patient Account Representative
Hattiesburg Clinic
05.2025 - Current
Loan Servicing Representative
Regions Mortgage
08.2021 - 05.2025
Cashier
Walmart
08.2019 - 08.2021
Server
Popeyes's Louisana Kitchen
05.2017 - 08.2019
Associate of Arts -
Pearl River Community College
Limited X-Ray Certification -
Chiropractic Association of Louisiana
Associate of Arts -
Jones County Junior College
High School Diploma -
Collins High School