Summary
Overview
Work History
Education
Skills
References
Timeline
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Aliyah Porter

Nettleton

Summary

I am a dynamic CLPN with a proven track record at Daniel Healthcare, excelling in patient care and health education. Adept at medication administration and fostering interdisciplinary collaboration, I deliver compassionate support while enhancing patient outcomes. My commitment to customer service excellence ensures strong relationships and effective communication in high-pressure environments.

Overview

4
4
years of professional experience

Work History

CLPN

Daniel Healthcare
Fulton
07.2024 - Current
  • Provided emotional support for families during times of crisis or terminal illness diagnosis.
  • Assisted with activities of daily living such as bathing, dressing, grooming and ambulation.
  • Provided direct nursing care to patients in accordance with established policies and procedures.
  • Collaborated with interdisciplinary teams to develop individualized plans of care for each patient.
  • Maintained cleanliness of the facility by adhering to safety standards for infection control practices.
  • Administered medications following established protocols and monitored patient response to treatment.
  • Monitored vital signs, assessed symptoms and reported any changes to the RN or MD promptly.
  • Conducted therapeutic interventions for improved outcomes based on evidence-based practice guidelines.
  • Provided education to patients regarding disease prevention, medication management and lifestyle modifications.
  • Recorded patient health information including vital signs, intake, output and other measurements of care.
  • Responded quickly to changes in patient condition or emergency situations using critical thinking skills.
  • Developed relationships with patients through compassionate communication and support.
  • Performed assessments and treatments as prescribed by the physician.
  • Assisted physicians in performing medical procedures such as wound care, injections, catheterizations and specimen collections.
  • Ensured all documentation was completed accurately and timely according to agency policy.

Customer Service Representative

Kelly Services
Remote
06.2021 - 01.2024
  • Troubleshot customer inquiries related to software and hardware issues.
  • Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
  • Provided training and guidance to junior staff members as needed.
  • Resolved escalated customer service issues in a timely manner.
  • Documented all activities related to technical support including processes, updates, changes made.
  • Recommended upgrades or additional features that could enhance user experience.
  • Ensured compliance with company policies and procedures regarding technical support operations.
  • Provided technical assistance to customers through phone, email and chat support.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Served as first point of contact for incoming technical service calls and emails.

Customer Service Representative

Support Services Group
Remote
10.2021 - 03.2022
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries via phone, email, and chat.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

Associate of Applied Science - Nursing

Itawamba Community College
Fulton, MS
07-2024

Associate of Arts - General Studies

Itawamba Community College
Fulton, MS
05-2018

High School Diploma -

Tupelo High School
Tupelo, MS
05-2016

Skills

  • Patient care and health education
  • Medication administration and monitoring
  • Interdisciplinary collaboration
  • Customer service excellence

References

References available upon request.

Timeline

CLPN

Daniel Healthcare
07.2024 - Current

Customer Service Representative

Support Services Group
10.2021 - 03.2022

Customer Service Representative

Kelly Services
06.2021 - 01.2024

Associate of Applied Science - Nursing

Itawamba Community College

Associate of Arts - General Studies

Itawamba Community College

High School Diploma -

Tupelo High School

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Aliyah Porter