Allison James
Vicksburg
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at LVB7-A Foods, Louis LaRose. Proven ability to resolve issues effectively while maintaining high satisfaction rates. Skilled in cash handling and organization, fostering a positive environment that enhances team performance and guest experiences.
Overview
9
9
years of professional experience
Work History
Shift Leader
LVB7-A Foods Louis LaRose
10.2024 - 07.2025
- Assisted team in daily operations, ensuring efficient workflow and high-quality service.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Front of House Manager
LBV7-A Foods Louis LaRose
06.2023 - 10.2024
- Assisted in scheduling staff shifts to ensure adequate coverage during busy periods.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
Assistant Manager
Logans Roadhouse Grill
01.2020 - 05.2023
- Delivered exceptional customer service by promptly addressing guest inquiries and needs.
- Managed bar inventory, ensuring timely restocking and minimizing waste.
- Assisted in training new staff on operational protocols and customer service standards.
- Coordinated team schedules to enhance productivity and meet service demands.
- Resolved customer inquiries and complaints to maintain high satisfaction rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Service Concierge
Wilson Kia
01.2020 - 06.2020
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated guest services, ensuring seamless check-in and check-out experiences.
- Managed reservations and scheduling, optimizing resource allocation for maximum efficiency.
- Trained new team members on service protocols and company standards to enhance team performance.
Veterinary Receptionist
Flora Animal Hospital
08.2019 - 01.2020
- Managed client appointments and ensured efficient scheduling for veterinary services.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Maintained accurate patient records using practice management software to enhance workflow efficiency.
Insurance Consultant
AllState
03.2016 - 08.2019
- Analyzed insurance policies to identify coverage gaps and recommend solutions.
- Established strong client relationships through consistent communication and personalized service.
- Provided exceptional customer service during the claims process by guiding clients through each step and advocating on their behalf when needed.
Education
Briarfield Academy
Lake Providence, LASkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Organization skills
- Time management
- Data entry
- Scheduling
- Office administration
- Strong work ethic
- Exceptional customer service
Timeline
Shift Leader
LVB7-A Foods Louis LaRose
10.2024 - 07.2025
Front of House Manager
LBV7-A Foods Louis LaRose
06.2023 - 10.2024
Assistant Manager
Logans Roadhouse Grill
01.2020 - 05.2023
Service Concierge
Wilson Kia
01.2020 - 06.2020
Veterinary Receptionist
Flora Animal Hospital
08.2019 - 01.2020
Insurance Consultant
AllState
03.2016 - 08.2019
Briarfield Academy
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