Allison Love
Oxford
Summary
Accomplished Assistant Director at North MS Regional Center, adept in program evaluation and fostering strong communication. Excelled in enhancing operational efficiency and service quality through strategic training and compliance audits. Demonstrated exceptional organizational skills and a nurturing attitude, contributing to significant program improvements and staff development.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Support Coordination-Assistant Director
North MS Regional Center
06.2021 - Current
- Managed and monitored employee time clock to ensure accurate record-keeping and compliance with company policies.
- Reviewed departmental reports for accuracy and completeness before final submission to ensure consistency with organizational standards.
- Facilitated weekly collaboration calls with the Associate Director (AD) and Quality Assurance (QA) teams to promote cross-functional integration and enhance team synergy
- Prepared and submitted Program Performance Measures reports, tracking key metrics to evaluate program effectiveness.
- Implemented and managed a reduced work schedule while maintaining operational efficiency and high-quality service delivery.
- Led training sessions for all new Service Coordinators (SCs), ensuring they understood departmental processes and compliance requirements.
- Conducted monthly audits of case files to ensure compliance with policies and accuracy in documentation.
- Developed and implemented targeted training materials and sessions for staff as needed to improve performance and address skill gaps.
- Reviewed and analyzed Program Support Services (PSS) documentation to ensure adherence to standards and policies.
- Submitted Program Support Services (PSS) documentation to Bureau of Intellectual Development and Disability (BIDD), ensuring timely and accurate reporting.
- Provided ongoing technical assistance to Service Coordinators, addressing inquiries and troubleshooting challenges to maintain operational flow.
- Monitored and maintained accurate contact logs, ensuring detailed records of client interactions and communications for auditing purposes.
- Oversaw initials and reviews of PSS documents, conducting monthly audits to verify compliance with guidelines and optimize service delivery.
- Assisted with additional administrative tasks as required, demonstrating flexibility and a proactive approach to supporting team objectives.
Support Coordinator
North MS Regional Center
09.2008 - Current
- Coordinate services and collaborate with agencies involved in the ID/DD Waiver program to ensure seamless service delivery and client care.
- Document monthly client and agency contacts in compliance with set deadlines, ensuring timely and accurate records.
- Maintain accurate and organized client records, conducting regular record reviews to ensure completeness and compliance with regulations.
- Evaluate waiver services, providers, and agencies on a scheduled basis to ensure quality, compliance, and client satisfaction.
- Develop and submit the annual Plan of Services and Supports (PSS) to maintain continuous ID/DD Waiver certification, ensuring compliance with all guidelines.
- Review monthly lock-in verification reports to confirm Medicaid eligibility and ensure uninterrupted service access for clients.
- Consistently adhere to agency policies and procedures, ensuring compliance with internal and regulatory standards
Teacher Assistant
Oxford School District
08.2004 - 07.2006
- Assisted the lead teacher in planning, preparing, and implementing age-appropriate lessons for kindergarten and first-grade students, reinforcing early literacy and numeracy skills.
- Helped students develop fine motor skills through hands-on activities like arts and crafts, writing, and interactive games.
- Monitored students during classroom activities, playtime, and transitions, ensuring a safe and engaging environment for all students.
- Prepared and organize instructional materials, classroom supplies, and activity stations to facilitate smooth classroom operations.
- Helped teachers assess students' reading, writing, and math abilities through formative assessments and work samples
Education
Masters of Public Administration - Public Administration
Belhaven University
Jackson, MS12-2024
Applied Science - Social Work
University Of Mississippi
Oxford, MS05-2008
Associate of Arts - Education
Northwest Community College
Senatobia, MS05-2004
High School Diploma -
Oxford High School
Oxford, MS05-2002
Skills
- Strong Communication Skills
- Problem Solving and Critical Thinking
- Program Evaluation and Monitoring
- Attention to Detail
- Confidentiality and Data Protection
- Organizational and Time Management
- Patience, empathy, and nurturing attitude
Certification
- CPR Certified
- Community Support Specialist
- Licensed Social Worker in Tennessee
Timeline
Support Coordination-Assistant Director
North MS Regional Center
06.2021 - Current
Support Coordinator
North MS Regional Center
09.2008 - Current
Teacher Assistant
Oxford School District
08.2004 - 07.2006
Masters of Public Administration - Public Administration
Belhaven University
Applied Science - Social Work
University Of Mississippi
Associate of Arts - Education
Northwest Community College
High School Diploma -
Oxford High School
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