Summary
Overview
Work History
Education
Skills
Timeline
Multiple sales awards and merits
Generic

Alphonso Jones

Brandon

Summary

I have over 25 years of experience in retail and of those 19 years of big box home improvement retail. I have had the pleasure of training and developing great associates over my career and associate development is very important to me as I believe it ensures longevity in business. Motivated supervisor with progressive retail career and natural leadership talents. Manage team activities closely to sustain long-term business success. Quality-driven and performance-oriented manager focused on continuous improvement. Dedicated Home improvement industry professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting with customer service problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Enthusiastic and well-trained Specialty Department Supervisor effective at increasing employee performance and business profitability. Monitor employees and coach on optimal strategies for sales, merchandising and customer service. A dependable and effective leader that will add and increase the bottom line to your company's profit margin with emphasis on growth and development of the company's brand.

Overview

22
22
years of professional experience

Work History

Store Manager

Sutherlands Lumber
07.2023 - Current
  • Oversaw daily operations, ensuring optimal store performance and customer satisfaction.
  • Managed staff recruitment, training, and development to enhance team efficiency.
  • Implemented inventory management systems to reduce stock discrepancies and improve turnover.
  • Developed marketing strategies to increase foot traffic and drive sales growth.
  • Analyzed sales data to identify trends, informing strategic decisions for product placement.
  • Streamlined processes to enhance operational workflows and improve service delivery times.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.

Operations ASM

Lowes Home Improvement Stores
03.2021 - 06.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • During my time with the store I held all of the senior management positions in the store and not only improved the departments but also the members of the teams.
  • Overall store customer service and associate development
  • Exceeded projected inventory goal by 26 basis points

Specialty Department Supervisor

Home Depot
01.2016 - 03.2021
  • Trained employees to capitalize on all sales and service opportunities with proactive approaches.
  • Achieved revenue targets by coaching employees on promotional strategies.
  • Assisted with inventory control efforts by arranging cycle counts and identifying potential shrink points.
  • Brought in new customers with unique customer appreciation events and special sales.
  • Met financial and administrative targets, accurately tracking funds and keeping records current.
  • Minimized store losses, training team members how to spot and prevent theft.
  • Kept employees satisfied and working hard through consistent training, mentoring and support.
  • Collaborated with team members to meet daily demands and handle challenging projects.
  • Works closely with vendors and installers to meet the needs of customers.
  • Accomplished all sales goals and exceeded expectations in all areas of the business in leads measures and credit.
  • Key carrier department supervisor that is direct supervisor of 12 specialists and at any point responsible for the entire store and up to 154 associates on any given sales day.

Department Supervisor

Lowes
01.2005 - 01.2016
  • Exceeded production targets consistently, coordinating schedules, assignments, and resources to adapt to changing demands.
  • Boosted employee morale with improved training and mentoring processes.
  • Surpassed department performance expectations by empowering staff with knowledge to handle diverse issues.
  • Maintained strict quality controls, monitoring processes to identify and resolve issues.
  • Enhanced team performance with hands-on leadership style, monitoring current work and motivating positive changes.
  • Worked directly over delivery/freight flow associates, millwork, lumber/building materials and hardware, also worked as department supervisor for kitchen and bath departments.
  • High performance during inventory and strong metrics performance during audits of paperwork and expenses.
  • Supervised over 25 associates directly and responsible for entire store and staff as a key carrier on any given scheduled workday.

Truck Driver

Star Transportation
02.2003 - 12.2004
  • Minimized safety issues with regular vehicle inspections and proper reporting of any incidents or concerns.
  • Maintained detailed paperwork and logs, including customer records and DOT-required documentation.
  • Drove routes up to 1400 miles to pick up and deliver diverse loads.
  • Complied with all license and transportation requirements, including maintaining proper weights and displaying correct markings.
  • Avoided delays by planning and adjusting routes to account for traffic and construction issues.
  • Switched easily between local and long-haul routes based on available work and company needs.
  • Reduced shipment errors with routine checks on cargo, verifying details against paperwork.
  • Presented company professionally by keeping truck clean and in good operating condition.
  • Prevented load shifting by securing loads with ropes, chains and bracing.
  • Avoided delays by continuously monitoring weather and road conditions for hazards.
  • Kept the vehicle in good working order with regular maintenance and basic repairs.
  • Troubleshot problems and developed successful solutions.
  • Updated office files daily and kept records organized.
  • Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.

Education

Diploma -

Pisgah High school
Sandhill, MS
06.1989

Skills

  • Lift equipment Trainer
  • Employee training
  • Customer service management
  • Product merchandising
  • Customer relations
  • Specialty trainer, M20 and cabinet and countertop installation apps
  • Multitasking and organization
  • Store operations
  • Problem-solving
  • Customer service

Timeline

Store Manager

Sutherlands Lumber
07.2023 - Current

Operations ASM

Lowes Home Improvement Stores
03.2021 - 06.2023

Specialty Department Supervisor

Home Depot
01.2016 - 03.2021

Department Supervisor

Lowes
01.2005 - 01.2016

Truck Driver

Star Transportation
02.2003 - 12.2004

Diploma -

Pisgah High school

Multiple sales awards and merits

Top sales

Leadership and training

Specialty Sales

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Alphonso Jones