Alyssa Janotta
Flowood
Summary
Dedicated and personable Receptionist with a solid background in animal care and kennel operations. Known for delivering exceptional front-desk service in veterinary and pet care environments, with a strong focus on client communication, scheduling, and administrative support. Adept at managing busy phone lines, coordinating appointments, and maintaining accurate records with attention to detail and confidentiality. Experienced in working closely with veterinary teams and pet owners to ensure smooth daily operations and outstanding customer satisfaction. Brings a compassionate approach, excellent organizational skills, and a genuine love for animals to every role.
Overview
6
6
years of professional experience
Work History
Kennel Technician/Receptionist
Northeast Animal Hospital
Ridgeland
03.2024 - 05.2025
- Responded to emergency situations in a timely manner while following safety protocols.
- Organized inventory of food, bedding supplies, toys and other items needed for animal care.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted with special projects assigned by management when required.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Receptionist
Family Pet Clinic
Clinton
10.2023 - 03.2024
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted veterinarians with medical procedures such as vaccinations and spaying and neutering.
- Ensured cleanliness of kennels through regular sanitizing and disinfecting protocols.
- Performed minor grooming services such as brushing fur coats and trimming nails.
- Adhered to standards set forth by local laws regarding animal welfare.
- Maintained records of animal feedings, treatments and other updates.
Teller Specialist
Mississippi Federal Credit Union
Jackson
06.2022 - 10.2023
- Balanced cash drawers daily, ensuring accuracy of transactions.
- Cross-sold bank products such as credit cards, debit cards, money orders.
- Handled large amounts of cash accurately and securely throughout the day.
- Resolved customer complaints in a professional manner, escalating more complex issues as needed.
- Generated end-of-day reports summarizing total number of transactions completed during shift.
Receptionist
Southern Salon
Clinton
06.2019 - 06.2022
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
Education
High School Diploma -
Clinton High School
Clinton, MS05-2021
Skills
- Animal care
- Emergency response
- Inventory management
- Record keeping
- Basic grooming
- Customer service
- Conflict resolution
- Communication skills
References
References available upon request.
Timeline
Kennel Technician/Receptionist
Northeast Animal Hospital
03.2024 - 05.2025
Receptionist
Family Pet Clinic
10.2023 - 03.2024
Teller Specialist
Mississippi Federal Credit Union
06.2022 - 10.2023
Receptionist
Southern Salon
06.2019 - 06.2022
High School Diploma -
Clinton High School
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