Alyssa Porter
Holly Springs
Summary
Dynamic professional with a proven track record in customer service and teamwork, demonstrated at Dollar General and other retail settings. Excelled in engaging customers, boosting repeat business through effective relationship building, and maintaining high accuracy in financial transactions. Skilled in time management and problem-solving, enhancing store operations and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
State Farm
08.2024 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled payments for clients in an efficient manner
Sales Associate
Dollar General
06.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Drive-Thru Cashier
Wendy's
02.2023 - 06.2024
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
Cashier
Cash Savers
07.2020 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - Criminology
Blue Mountain Christian University
Ripley, MS05-2025
Associate of Arts - Criminology
Northwest Mississippi Community College
Senatobia, MS07-2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Customer Service Representative
State Farm
08.2024 - Current
Sales Associate
Dollar General
06.2024 - Current
Drive-Thru Cashier
Wendy's
02.2023 - 06.2024
Cashier
Cash Savers
07.2020 - 05.2022
Bachelor of Arts - Criminology
Blue Mountain Christian University
Associate of Arts - Criminology
Northwest Mississippi Community College
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