Alyza Parkey
Blue Springs
Summary
Adept at driving team performance and enhancing customer satisfaction, my tenure at Texas Roadhouse showcases a proven track record in staff training and development, alongside strategic business planning. Leveraging strong leadership and multitasking skills, I've effectively boosted operational efficiency, fostering a culture of continuous improvement and outstanding hospitality.
Overview
6
6
years of professional experience
Work History
Service Manager
Texas Roadhouse
Tupelo
01.2022 - Current
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Ensured compliance with applicable laws and regulations related to services provided.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Managed accounts payable, accounts receivable and payroll.
- Delegated work to staff, setting priorities and goals.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Assisted staff by serving food and beverages or bussing tables.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Assisted with kitchen preparation during peak times as needed.
- Established policies for cash handling procedures to maximize security measures.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Server
Texas Roadhouse
Somerset
08.2019 - 01.2022
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Addressed complaints to kitchen staff and served replacement items.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Stayed informed about daily specials, new menu items, promotions.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Cleaned tables and chairs to prepare dining area for next customers.
- Accurately recorded orders on cash register and point-of-sale system.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Upheld high standards of sanitation in accordance with health department regulations.
- Greeted guests and provided menus.
- Served food and beverages to patrons and confirmed complete orders.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Training Coordinator
Texas Roadhouse
Somerset
08.2019 - 01.2022
- Promoted a culture of continuous learning and improvement within the organization.
- Coordinated with subject matter experts to develop effective training content.
- Coordinated logistics for training sessions, including scheduling, venue selection, and equipment setup.
- Developed and implemented comprehensive training programs for new employees.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Monitored training costs and prepared budget reports to justify expenditures.
- Organized and scheduled training sessions, seminars, and workshops.
- Provided feedback on the effectiveness of training courses.
Education
South Western Highschool
Somerset, KY05-2017
Skills
- After-sales support
- Culture development
- Productivity monitoring
- Strategic business planning
- Staff training and development
- Time management
- Team leadership
- Reliable and responsible
- Deadline driven
- Outgoing and energetic
- Multitasking and organization
- Staff management
- Hospitality and accommodation
- Staff motivation
- Coaching and mentoring
Timeline
Service Manager
Texas Roadhouse
01.2022 - Current
Server
Texas Roadhouse
08.2019 - 01.2022
Training Coordinator
Texas Roadhouse
08.2019 - 01.2022
South Western Highschool