Amanda Betts
Waynesboro
Summary
Dynamic Systems Engineer with a proven track record at South Central Regional Medical Center, excelling in network troubleshooting and IT project coordination. Successfully implemented a new data and phone provider, saving $60,000 monthly. Adept at collaborating with teams and training personnel, ensuring efficient operations and robust technical support. Passionate about enhancing IT infrastructure.
Overview
12
12
years of professional experience
Work History
Systems Engineer |
South Central Regional Medical Center
Laurel
02.2025 - Current
- Investigate and troubleshoot hardware and software issues across departments.
- Troubleshoot technical issues related to servers, networks, storage systems, virtualization platforms, and other IT infrastructure components.
- Finish projects on time and within budget.
- Analyze design or requirement information for equipment or systems.
- Fulfill orders by successfully planning and coordinating projects.
- Collaborate with IT teams to implement system upgrades and enhancements.
- Design and maintain network infrastructure for reliable medical operations.
Desktop Support Analyst II/Telecom Engineer I
South Central Regional Medical Center
Laurel
11.2017 - Current
- Experienced in installing and maintaining Cisco Unity VoIP system.
- Implemented new data and phone provider and saved company 60,000 per month.
- Experience configuring, installing and maintaining, both Cisco and Aruba network systems.
- Respond to network connectivity issues including wireless communication issues within the office (LAN, WAN, Internet, and intranet).
- Responsibilities include keeping network hardware and telecommunication servers up to date with firmware or operating systems, this includes switches, voice analog gateways, cisco unified communication systems (CUCM, Unity, UCCX)
- Create, maintain and respond to any and all alerts from Kiwi Syslog, PRTG, Cisco Wireless Controller and Cisco Prime.
- Create and maintain Cisco Scripts for VoIP System, UCCX and Cisco Finesse.
- Install and maintain XMedius administration server.
- Install network cables and patch in to switch.
- General knowledge of HIPAA.
- Train personnel in software and hardware, including VoIP system and basic computer usage.
- Hardware deployment and support; personal computers, printers, laptops, scanners, faxes, etc.
- Administrate Active Directory.
- Install, configure and administrate: Microsoft Exchange, Email Security Appliance, Adaptive Security Appliance, Prime Infrastructure, Wireless Lan Controller, Cerner, Cisco Editor, XMMedius, XMFax, and Wireshark.
- Install, configure, and maintain Versatrak Monitoring System throughout hospital system.
- Configure and maintain Microsoft Device Manager for mobile devices.
Desktop Support
Jefferson Medical Associates
Laurel
05.2016 - 11.2017
- Updated documentation: changes in network infrastructure, security events, and errors with backup events, create SOP for department procedures.
- Installed and maintained all computer related hardware, including servers, switches, routers, desktop PC's, laptops, access points, and printers.
- Terminated cables within clinic, at switch site and user site.
- Responded to network connectivity issues including wireless communication issues within the office (LAN, WAN, Internet, and intranet).
- Administration of active directory, remote access, EHR, and other various accounts on network.
- Installed and maintained backup device, ensured backups were completed each day.
- Administration of SQL databases.
- Installed and maintained keyless entry door system; including hardware, software and badges.
- Installed and maintained Grandstream VoIP phone system.
- Managed day-to-day support of IT operations.
- Trained personnel in software and hardware, including VoIP systems and basic computer usage.
Branch Manager
Ellisville Public Library
Ellisville
08.2013 - 10.2015
- Hosted basic computer classes for various applications.
- Everyday maintenance on public computers.
- Assisted in the planning and development of budget.
- Prepare purchase orders and purchase necessary supplies for library.
- Order all media for library.
- Delegated tasks to staff and ensured task were completed efficiently.
- Wrote and designed layout for monthly newsletter.
- Liaison for outside groups who support and assist the library with events.
- Establish fundraisers for special needs of the library.
Education
Bachelor of Science - Information Technology with Honors, Computer Networking
University of Southern Mississippi
Hattiesburg, MS05.2013
Associates of Applied Science - Information Systems Technology – Networking
Jones College
Ellisville, MS05.2011
Computer Science -
Mississippi Gulf Coast Community College
Gautier, MS01.1998
Diploma - Honor Graduate
Vancleave High School
Vancleave, MS01.1995
Skills
- Network troubleshooting
- Cisco systems administration
- Active Directory management
- VoIP system configuration
- IT project coordination
- Technical support
- Documentation management
- Problem solving
- Employee training
- Effective communication
- Collaborating with teams
- Attention to detail
- Troubleshooting and diagnosis
- Network infrastructure administration
- User support
References
Sodonia Welborn, 601-335-4442, 1050 Forest Road 205, Laurel, MS, 39443, 14
References
References available upon request.
Timeline
Systems Engineer |
South Central Regional Medical Center
02.2025 - Current
Desktop Support Analyst II/Telecom Engineer I
South Central Regional Medical Center
11.2017 - Current
Desktop Support
Jefferson Medical Associates
05.2016 - 11.2017
Branch Manager
Ellisville Public Library
08.2013 - 10.2015
Bachelor of Science - Information Technology with Honors, Computer Networking
University of Southern Mississippi
Associates of Applied Science - Information Systems Technology – Networking
Jones College
Computer Science -
Mississippi Gulf Coast Community College
Diploma - Honor Graduate
Vancleave High School
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