Amanda Hope Williams
Amory
Summary
Detail-oriented professional skilled in loan processing and compliance management. Excels at improving processes and ensuring accuracy while safeguarding customer confidentiality. Provides essential training and support to team members, fostering a collaborative environment that enhances overall service delivery.
Overview
24
24
years of professional experience
Work History
Lead Loan Operations Specialist
Cadence Bank/Huntington Bank
Tupelo
04.2002 - Current
- Review loan documentation after closing for accuracy and completion.
- Managed and processed customer information across multiple software systems while maintaining confidentiality, compliance, accuracy, efficacy, and attention to detail.
- Served as a resource for colleagues by providing guidance on complex loan scenarios or unique borrower situations that required specialized knowledge or expertise.
- Provided training and mentoring to new team members, helping them quickly acclimate to their roles and contribute effectively within the loan operations department.
- Maintained strict confidentiality of sensitive client Information in accordance with company guidelines and applicable regulations throughout all stages of the loan process.
- Maintained and stayed up to date with certain compliance courses required within the FDIC.
Retail Store Manager
AT&T
Fulton
12.2018 - 04.2022
- Supervised, trained and assisted employees, enhancing customer service, store maintenance and product promotions.
- Resolved customer inquiries and complaints efficiently to maintain satisfaction levels.
- Hired and trained employees to maintain sufficient staffing for excellent customer service.
- Resolved customer complaints promptly, fostering positive relationships and ensuring customer satisfaction.
- Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles.
- Sought and implemented strategies to promote store, product line and service effectively.
- Implement cross-training of employees and Assistant Managers to maintain productivity at all times.
Education
Salesperson Pre-License -
Mississippi Realtors Institute
Jackson, MS08-2025
High School Diploma -
Hatley High School
Amory, MS05-2015
Skills
- Loan Processing
- Customer Engagement
- Process Improvement
- Customer Confidentiality and Data Security
- Risk assessment
- Inventory Management
- Regulatory Compliance
- Training Development
- Team Leadership
Timeline
Retail Store Manager
AT&T
12.2018 - 04.2022
Lead Loan Operations Specialist
Cadence Bank/Huntington Bank
04.2002 - Current
Salesperson Pre-License -
Mississippi Realtors Institute
High School Diploma -
Hatley High School