Amanda Mitchell
Olive Branch
Summary
Certified Pharmacy Technician with extensive experience at Walgreens, specializing in customer service and communication in high-volume settings. Demonstrated ability to enhance pharmacy efficiency through effective resolution of prescription issues and insurance billing. Proficient in preparing, filling, and labeling medications while managing pharmacy inventory. Experienced in patient interaction, providing timely updates and addressing inquiries regarding prescription fills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
Memphis
03.2005 - 10.2024
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items in high volume environment.
- Performed administrative duties such as filing, data entry, answering phones.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Trained new technicians on pharmacy procedures and best practices.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
Education
High School -
Cordova High School
Cordova, TN05.2004
Skills
- Drug Inventory Control
- Assisting Pharmacists
- Advanced Math Skills
- Cash Register Operations
- Insurance Verification
- Health Insurance Plan Knowledge
- FDA and HIPAA Compliance
- Dispensing Medicines
- Knowledge of Brand and Generic Drugs
- Knowledge of Medical Terms
- Filling Prescriptions Precisely
- Patient Information Collection
- Answering Customer Questions
- Customer service
- Insurance Claim Processing Software
- High-Volume Environments
- Effective communication
- Data entry
Certification
- CPhT - Certified Pharmacy Technician 4601-0108-1240-772
- Tennessee State Pharmacy License 0000033353
- Mississippi State Pharmacy License PT-216823
Timeline
Certified Pharmacy Technician
Walgreens
03.2005 - 10.2024
High School -
Cordova High School
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