Amanda Prewett

• Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with patients, and updated patient medical records.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Handled cash, credit card, care credit transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Reviewed treatment plans with patients and scheduled accordingly.
• Verified insurances, input breakdowns into charts.
• Sent prior-authorizations to insurance for treatment approval.

• Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with patients, and updated patients medical records.
• Answered phone promptly and directed incoming calls
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

• Welcoming and greeting all patients and visitors that come into the clinic
• Answering multi-line phone and transferring to appropriate personnel when needed
• Scheduling patient appointments and referrals
• Scanning and faxing all patient documents into our EMR system (athena)
• Check patients in/out, verify insurance, confirm patient demographics, collect and process patient payments, and review statements with patients as needed
• Run daily and monthly reports for Clinical Director
• Process medical records request
• Schedule surgery dates with patients and post cases in Baptist scheduling system (Epic)
• Prior authorize any procedure, surgery, or DME patient may need
• Sorting and distributing mail
• Responsible for all billing, claims, and denials at the office
• In charge of ordering office supplies
• Keeping reception area clean and presentable

I am the Front Office Manager at my job and work as one of the receptionist. My job duties include:

• Welcoming and greeting all patients/visitors that come in the clinic
• Answering multi-phone lines and transferring to appropriate personnel when needed
• Scheduling patient appointments and referrals
• Scanning and faxing patients documents into our EMR system (Vehracity)
• Check in/out patients, verify patient insurance, demographics, collect and process payments, post patient balances to accounts
• Running daily/ monthly reports for Billing Manager
• Completing medical request request
• Sorting/ distributing mail

• Oversaw the diabetic foot program at the clinic. Responsible for obtaining all documentation required for approval of shoes thru Medicare and coordinating with patients PCP to get documentation needed for coverage.
• Responsible for sending out casting/molding and calling for shoes/inserts/braces and making an appointment once DME was received back in office.
• Responsible for disputing denials for clinic and DME
• Assisted Billing Manager with any claims that needed sent out
• Assisted with patients paperwork as needed (FMLA, disability, etc..)
• In charge of scheduling surgeries at different facilities for different physicians, posting with hospitals, getting authorizations from insurances
• Filling in as patient care/receptionist as needed when short staffed
• Performed Laser care treatment on patients for onychomycosis, warts, and scar revision
• In charge of the KeryFlex application for patients
• Scheduled in-office luncheons with medical reps

• Assisted customers with their daily transactions and account inquiries
• Consistently achieved referral and sales goals by effectively promoting bank products and services
• Purchased and managed office supplies and check orders for the branch
• Efficiently answered, addressed, and redirected calls on a multi-line phone system
• Built strong, professional customer relations while increasing customer satisfaction and product knowledge
• Opened and closed accounts, posted payments, and updated account information daily
• Researched and resolved account and billing problems