Amanda Traylor
Plantersville
Summary
Results-driven Customer Account Specialist with strong data analysis and problem-solving skills. Committed to enhancing customer satisfaction and streamlining processes to drive retention and loyalty.
Overview
8
8
years of professional experience
Work History
Customer Account Specialist
State Collection Service
Missouri City
12.2021 - 07.2023
- Performed outbound calling campaigns to promote new products or services.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Managed customer accounts to ensure satisfaction and retention.
- Collaborated with sales teams to streamline account management processes.
Call Center Advisor
Teleperformance USA
Salt Lake City
01.2017 - 11.2020
- Maintained accurate records of customer interactions in a timely manner.
- Researched complex problems using available resources and escalated unresolved problems when necessary.
- Monitored incoming calls and emails for resolution purposes.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Operations Manager
Asurion
Nashville
09.2015 - 07.2020
- Assisted customers with inquiries using company-specific software systems.
- Resolved issues by following established protocols and procedures effectively.
- Provided product information and support to enhance customer satisfaction levels.
- Documented customer interactions in the database for accurate record-keeping.
- Collaborated with team members to improve service delivery and efficiency.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Education
Associate of Business Administration -
East Central Community College
Decatur, Mississippi, MS05-2014
Skills
- Customer account management
- Order processing
- Data analysis
- call center software
- Pricing accuracy
- Customer relationship management
Timeline
Customer Account Specialist
State Collection Service
12.2021 - 07.2023
Call Center Advisor
Teleperformance USA
01.2017 - 11.2020
Operations Manager
Asurion
09.2015 - 07.2020
Associate of Business Administration -
East Central Community College