Amanda W Harwell
Shubuta
Summary
Experienced and compassionate professional with a proven track record in healthcare and customer service environments. Skilled in assisting patients with complex benefit schemes, enhancing understanding of medical costs, and ensuring optimal coverage.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Patient Benefit Advisor (Remote)
Parallon
Meridian
02.2020 - Current
- Advise patients on healthcare benefits, insurance policies, and eligibility requirements to optimize their healthcare experience in both on-site and fully remote environments.
- Collaborate with healthcare providers, insurance companies, and patients through secure digital platforms to facilitate claims processing and dispute resolution.
- Assisting patients with enrollment processes for programs like Medicaid and navigating health plan benefits.
- Conduct detailed assessments of patient financial situations and assist with applications for disability benefits and other aid programs.
- Maintain accurate, comprehensive documentation of patient interactions, outcomes, and financial arrangements using electronic records systems.
- Provide training and mentorship to new staff, leveraging virtual collaboration tools (Webex, SharePoint) to ensure smooth onboarding in a remote setting
Admissions Coordinator
The Oaks Rehabilitation and Health Care Center
Meridian
07.2015 - 02.2020
- Managed the admissions process, including document verification, bed assignments, and initial patient assessments.
- Coordinated with healthcare professionals to ensure seamless transitions for incoming patients and their families.
- Implemented strategies to improve patient intake processes, resulting in a 20% increase in efficiency.
- Organized informational sessions for families, explaining facility services, policies, and procedures.
- Maintained accurate and confidential patient records, adhering to HIPAA and other regulatory requirements.
Receptionist
Rush Foundation Hospital
Meridian
06.2014 - 07.2015
- Served as the first point of contact for patients and visitors, providing information and guidance.
- Scheduled appointments, managed patient files, and coordinated with various hospital departments to improve communication.
- Processed incoming and outgoing communications, including managing multi-line phone systems and email inquiries.
- Assisted in the management of patient billing and insurance claims, enhancing patient satisfaction with administrative services.
- Maintained a clean and organized front desk area to ensure a welcoming environment for all hospital guests.
Telemarketer
Sanders Gas Company
Meridian
06.2013 - 10.2013
- Conducted outbound calls to prospective customers to introduce products and services, achieving a 15% success rate in new customer acquisition.
- Maintained detailed records of customer interactions and transactions, following up on leads and updating customer information.
- Handled customer objections and provided detailed answers to questions about products, services, and pricing.
- Trained new telemarketers on effective communication strategies and company product knowledge.
- Met and exceeded quarterly sales targets through effective customer engagement and persistent follow-up techniques.
Education
Diploma -
Enterprise High School
08.2010 - 05.2012
Front Office Personnel/Admissions Clerk Certificate -
Meridian Community College
Meridian, MSSkills
- Customer Service Excellence
- Health Insurance Knowledge
- Patient Advocacy
- Data Analysis
- Regulatory Compliance
- Confidentiality
- Claims Processing
- Dispute Resolution
- Documentation Skills
- Multi-tasking Ability
- Problem Solving
- Attention to Detail
- Team Collaboration
- Patient Education
- Conflict Management
- Empathy and Compassion
- Time Management
- Self Motivation
- Organizational Skills
- Strategic Planning
- Process Improvement
- Policy Interpretation
- Negotiation Skills
- Training and Development
- Relationship Building
- Excellent Communication (Verbal and Written) Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Proficient in Customer Relationship Management (CRM)
Timeline
Patient Benefit Advisor (Remote)
Parallon
02.2020 - Current
Admissions Coordinator
The Oaks Rehabilitation and Health Care Center
07.2015 - 02.2020
Receptionist
Rush Foundation Hospital
06.2014 - 07.2015
Telemarketer
Sanders Gas Company
06.2013 - 10.2013
Diploma -
Enterprise High School
08.2010 - 05.2012
Front Office Personnel/Admissions Clerk Certificate -
Meridian Community College