Amanda Wright
Hernando,MS
Summary
Proven leader with a track record of enhancing customer satisfaction and profitability at Methodist LeBonheur Healthcare. Skilled in complex problem-solving and operations management, demonstrated through strategic business evaluations and staff development. Excelled in team leadership and driving service quality, achieving significant improvements. Strong leader and problem-solver that uses independent decision-making skills and sound judgment to positively impact company success.
Revenue cycle management professional prepared to leverage robust experience in optimizing financial operations and enhancing revenue streams. Known for strong team collaboration and results-driven approach, ensuring adaptable solutions to evolving challenges. Possesses key skills in healthcare finance, process improvement, and leadership, valued by employers for reliability and flexibility.
Overview
22
22
years of professional experience
Work History
Revenue Cycle Manager
Ensemble Health Partners
09.2025 - Current
- Implemented data-driven strategies to enhance cash flow and billing accuracy.
- Developed training programs for staff to improve operational efficiency in revenue management.
- Established key performance indicators to monitor department performance and drive improvement initiatives.
- Improved revenue cycle efficiency by streamlining processes and implementing best practices.
- Analyzed aging reports to identify trends and optimize collection strategies effectively for aged accounts.
- Streamlined medical billing procedures for increased efficiency and accuracy prior to sending accounts to bad debt.
Early Out Manager
Methodist LeBonheur Healthcare
Memphis, TN
05.2013 - 09.2025
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Led daily team meetings to review performance, set targets and motivate staff.
- Implemented key performance indicators to track agent performance, driving continuous improvement in service quality.
- Enhanced profitability by conducting regular analysis and adjusting accordingly.
- Managed associate payroll deduction process
- Begin career at Methodist LeBonheur Healthcare as an office coordinator before moving to Early Out Supervisor and then promoted to Early Out Manager
Pharmacy Technician
Walgreens
Southaven, MS
07.2004 - 08.2014
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Front Desk Office Manager
Arrhythmia Consultants
Memphis, TN
07.2009 - 07.2012
- Assisted in the preparation of financial reports and invoices, contributing to accurate record-keeping and timely payment processing.
- Resolved customer complaints effectively by listening attentively, empathizing with their concerns, and providing prompt solutions tailored to individual needs.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Expedited resolution of insurance issues by acting as a liaison between patients, providers, and insurance companies.
Education
High School Diploma -
Southaven High School
Southaven, MS05-2006
Skills
- Team Leadership
- Complex Problem-Solving
- Staff Training and Development
- Revenue performance
- Account monitoring
- Data analytics
- Revenue optimization
- Revenue metrics analysis
- Problem-solving abilities
Timeline
Revenue Cycle Manager
Ensemble Health Partners
09.2025 - Current
Early Out Manager
Methodist LeBonheur Healthcare
05.2013 - 09.2025
Front Desk Office Manager
Arrhythmia Consultants
07.2009 - 07.2012
Pharmacy Technician
Walgreens
07.2004 - 08.2014
High School Diploma -
Southaven High School